Good signal/bars but no network connection many times daily
Ok here's what is going on... I have pretty good signal almost full 5g bars most of the time down to where it drops to 4g lte at full bars. From time to time every couple hours I lose connection to the network where I can't text no apps work etc but usually I can still make calls just fine while this is happening. It only lasts 1-2 minutes sometimes or it may be out 15-20 then all of the sudden it's back to normal like nothing ever happened. It may go right back out again in 2 minutes or it may not happen for hours. Also it only happens on my new galaxy a32 not on our old galaxy j7 or prime whatever it was or on the older LG phone both of which are still being used on this account and same house at same time but they have no issues with connection ever. They aren't 5g either so I figure 5g has something to do with it. It just really gets old when you can't finish a conversation or get directions because internet/network connection just stopped. What can I do? All my connection settings are set how tmobile and other people have said they should be. I don't have Wi-Fi so I'm set to always use mobile data. What now? Or will I just have to suffer through. It's prob just some tmobile network problem that's with the new 5g. I guess that's what I get buying a new phone. Any ideas?
Incredibly Inconsistent Wifi
My internet will be fine for, say, an hour or so, then my computer will automatically disconnect and I have to type the password in over and over because “Some information changed since the last time you connected. We need additional information to complete the connection” Or it’ll disconnect and I can immediately reconnect just fine.. it’s weird but it’s just enough to be annoying since it’ll disconnect me from whatever I’m doing, potentially causing me to lose progress. There’s also times where itdoestheoretically “work,” albeit so slowly that I might as well just use a hotspot off my cell data. I’ve seen my upload and download go as low as 0.03 mbps when I was promised 80-100 when I signed up.
Internet connection? must be peak hours again...
Must be peak hours because our internet isrunning slow again. Wife thinks it's throttled during peak hours but that'sprobably regulated right? Still, every evening between 830 PM and 11 PM m-sun and mostdays beforeand after lunch time. We keep reporting it but they are always "having issues in the area", what area you ask? Your area of course. What area is that? Not sure, but it's definitely your area. Want to watch a 30 minute show? Hope you have an hour plus. And do not, I repeat,DO NOT click back. Even if thepicture is low quality, you will likely end uprestarting your box. It's ok though, even if you have no internet, your box will still tell you it's a great connection.
none connection
So I would be connected to the gate way and everything looks fine but the I keep getting error no connection but even tho I am connected with full bars I am unable to connect online and at the same time my phone signal is out of bars now I can't call or get online for hours every night and the afternoon. What's going on ?
Gateway connection problems are related to power
- TLDR version: GATEWAY NEEDS A UPS! - Wifi gateway power - UPS, surge protector or power conditioner? (Windows 10 on HP desktops and laptops, Pixel 6, Nokia 5G21 gateway) We have had daily problems with out T-Mobile Nokia 5G21 gateway(in Florida). It drops connections and sometimes will not reconnect. We're in the boondocks here and at the tail end of the power grid. I've looked into other ISPs. None of them say they have service here except Hughes or maybe Starlink by now. T-Mobile Home Internet worked pretty well, with LTE until they upgraded their tower to 5G. Now it works incredibly well, when it works!-We've missed several important Zoom meetings because of this problem. Sometimes a reboot helps, sometimes not. I have had over twenty calls to tech support in the last two months. They've replaced the unit(but not the wall wart). This issue started in December of 2022. On the first call to TS, I was told that the tower was getting maintenance and upgrade and would be back on December 14. (It would have been nice to have some notice of planned outages. They DO know how to reach me!) Low and behold, my speed jumped from LTE typical 20 - 40 to 300 plus(585 was the highest yet)! I was ecstatic, until it started dropping connection on a regular basis. It had been running just fine on LTE for over a year in the same spot. I've tried many things unsuccessfully, everything their techs said, and then some. I was told that congestion was probably the problem. As I understand "congestion", it is a slowdown when everyone in the area is using it more, as in primetime evenings. This would not cause dropping the connection, and the times I had problems followed no pattern. The replacement GW did not come with a SIM card so I put the old one in it.I was told I needed a new SIM card with the replacement, so I went in to a T-Mobile store and got a new one. That did not help. The tech in the store said my IMEI didn't match what was in the system and he changed it. That did not help. I was told that I couldn't use a power strip or extension cord. I have no wall outlets near the best reception area, so I had to plug it in to outlets that were not in the best reception area. The worst was when it was plugged into the same outlet as the running washing machine. It would drop connection every few minutes! Two of the techs were not familiar with this model GW. They told me that the display should always display signal strength bars. It does not unless you touch it. I was told to use the "placement" feature in the app to find the best strength in my house. That feature did not work so I used a 3rd party app to confirm that the best location in my house was up against the window in the direction of the tower, where it has been for the last year. As a test, I carried the GW to two separate locations over a hundred miles away. It worked flawlessly for several days at each one. This tells me that the problems are location related, either my house, local power grid, or the tower. I was told that it could not be any closer than ten feet from any other electrical devices(explaining the washing machine issue!). The severely limits where I can place it so I put it out in the yard sitting on a ladder, powered by a PSW inverter from a LifePo4 battery. I now moved the whole rig back inside the porch. It has now run overnight with no problems. I hoisted it up to about twelve feet high at the north window and am now getting three bars and consistent 300 plus speed. I now think that it just needs clean power. We're in the boondocks here. I guess that would involve purchasing another UPS. (I have others in the house, but they are over twenty feet and two walls away from the porch window. Many of the techs promised to give me a callback to check on my issues. About half of them never did. T-Mobile has generously refunded us a month's service fee and $10 for our difficulties. I think I know more about these damn things than most of them do. I think I'll bill them for two months of being their on site consultant and I think I should apply for a job. I've had two months of On the job training. Of course this would require having a fully functioning web access for remote support. I hope this helps some of you who have reported similar issues.
REMOTE WORK requirement Ethernet NOT "Wifi" connection?
Hi So I am getting into some remote work and they have said you need a “Wired” connection to the internet NOT “Wifi”. So i have been perplexed by this Do they mean a BROADBAND connection to the house? OR just an ethernet cable from the modem to the computer? It seems to be the latter, (i hope) So I moved the can to my bedroom/office and took an ethernet cable.. (don’t know if it is cat 5 or 6 or even a 4??) and plugged it in, hoping that fulfils the requirement for them. Thoughts? Does anyone have more information on this? It has been vexing me for weeks as I really need this remote job to make some moneyi n addtiion to my full time job.. Thanks
