T Life App

3 Topics

My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all. T-Life app seems useless when this is happening I see there’s a similar one above: “Modem drops internet service every night”. This could be my issue. BUT my previous modem, which I still have and might switch back to, NEVER EVER DROPPED INTERNET FOR MONTHS AND MONTHS!?! It WAS awesome. Now it’s not. I’m reading all sorts of threads about business practices with very unhappy customers and prioritizing service in what sound like an almost “bait and switch” strategy. That’s very unseemly. I bailed on Frontier (fiber) and never looked back. But the problems are having me think I should dump both of these and go back to Frontier because this simple problem I have looks like a nightmare waiting to WASTE MY TIME! Shame! I was sold the new modem by a CSR and felt like it was a shady deal, because it wasn’t a swap but adding a new, so I don’t know if I’m a “new” customer or and “old” customer for home internet! But for two month they were charging me for TWO modems! I got a credit for one month. I was thinking the new modem was having problems and one customer said that after they thought it was a SIM card problem but then accidentally KNOCKED IT ON THE FLOOR and the problems went away?!? I really feel like there is a complete drop of internet at around 9pm every night. Could this be some other customers suddenly clogging the bandwidth?? It isn’t like a slower connection, it’s a DEAD connection. I’ve done reboots and such, but sometimes I just wait and it comes back . So I have no clue what to do without becoming a PhD in modems. Additionally the UI for interacting with the Gateway is so annoying and I don’t know any way to put this in a place where I can really see what’s going on! When the gateway internet connection goes down, there’s NO WAY to connect to it and the screen shows nothing useful. And I’ve got an “excellent” connection?? The T-Life app is useless when the modem drops. So I have no good way to diagnose the issue. ANY SUGGESTIONS are appreciated! Thanks!
Solved
isaxon
5 months ago Place Troubleshooting
2.7KViews
4likes
15Comments
New Router not connecting to T-Mobile App
We had to get a new router, but we set everything up to have the same WiFi name and password. Now the app won’t recognize the new device and can’t connect to the old device (as it stopped turning on). I can’t see any of the devices connected to the router or control anything because it’s like the app just doesn’t recognize this new router. I deleted the old router in the app (or at least what I hope was the old one) to see if that would help, but nothing changed. When it does “connect” it says no devices are connected, even though we have numerous connected. I just don’t know how to get the app and the router to connect. The router still says to download the app to set up the network, even though everything is already connected. Should I just factory reset the new router? I’d rather not if I don’t have to.
Solved
SkylarWolf
8 months ago Place Gateways & Devices
558Views
0likes
3Comments
Sep 10, 2024 - First Experiences with New G4AR v1.00.12 Firmware Update Compared to v1.00.09 Firmware Problems
Yesterday my G4AR Gateway firmware was newly updated to v1.00.12 from v1.00.09 which presented problems with my external antenna and random internet disconnects. V1.00.12 fixed the major problems resulting from v1.00.09. I previously posted the experiences under the topic “WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use”. I am reposting the contents under that topic heading under this new topic heading focusing on the newly released G4AR v1.00.12 Firmware Update. That discussion is found by clicking here: First Experiences with New G4AR v1.00.12 Firmware Update
tell-me-y
8 months ago Place Gateways & Devices
340Views
0likes
0Comments