Forum Discussion
weak signal
I have had t mobile almost a year no issues. Monday morning the signal went weak and has been since. No bad weather no power surges. They sent new gateway nothing changed. I moved it to every spot th...
Ok so I used to be a network professional before I retired but not for cellular tech. I taught myself most of what I know which is enough to figure out a pretty fair amount about the cellular signals and what to expect from the service delivery with the metrics. The level 1 phone technicians are just there to field the low level front end calls. When it gets deeper into technical information a level 2 or above is commonly needed. I have encountered a few good ones here and there and others that just are going by the scripts and doing their best to do what is expected. I don’t know that they get sufficient training. Keeping L1 techs in the same position in a support center for any length of time is difficult.
