slow speed on home internet

Thanks for your comment. I believe the tower is about 3 miles or so away. It’s definitely more than a mile. Talked today to the customer service and they told me they’re working on the tower to update it to 5G. Should take 3 days and he will call me back then to check if it’s better. Will see…Any of you have been told the same thing, if so what was the outcome? We also ran a speed test, it was very, very low with 0.00 downloads! They also reported the test but they blamed it on the tower being update it.