Forum Discussion
Solved
TMO-G4SE Cannot go to websites from PC Browsers
Hi new customer here. Called customer support and they were not helpful at all. Have a TMO_G4SE gateway running FW 1.03.20 and I can connect to the internet but on my company PC (have to connect thro...
Update: Switched out G4SE for a Fast5688W. Everything is working great. Wireguard in surfshark is now working as it should in windows. And I'm getting faster speeds overall. I feel bad now because I was hounding surfshark developers to fix the mac client for wireguard thinking it was the app that quit working last update. They updated the app to make it work again but I suspect it was my gateway the whole time(I think they changed the MTU in the mac client wireguard protocol to a lower value to work around the gateway issue). Something about that last firmware update on my G4SE really messed things up for my specific setup. Some people probably never notice any problems unless they have similar equipment as mine. It also could have been my gateway was just faulty in some way. Whatever the case, things are good right now. Hope they don't send a new update to my new gateway model(FAST5688W) and bork it.
Update: Switched out G4SE for a Fast5688W. Everything is working great. Wireguard in surfshark is now working as it should in windows. And I'm getting faster speeds overall. I feel bad now because I was hounding surfshark developers to fix the mac client for wireguard thinking it was the app that quit working last update. They updated the app to make it work again but I suspect it was my gateway the whole time(I think they changed the MTU in the mac client wireguard protocol to a lower value to work around the gateway issue). Something about that last firmware update on my G4SE really messed things up for my specific setup. Some people probably never notice any problems unless they have similar equipment as mine. It also could have been my gateway was just faulty in some way. Whatever the case, things are good right now. Hope they don't send a new update to my new gateway model(FAST5688W) and bork it.
Thats great to hear! How did you get the new gateway model? Did you just go to the Tmobile store?
It’s not the latest model. But in my setup it works better so far. I took my G4SE to a store and traded it. Not all stores have different models so had to call around. Fairly sure that last firmware update ending in .20 borked my gateway.
