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KVD21 WIFI connected with no or weak internet
The main difference would be external antenna for service. 4 bars is good … assuming the advanced cellular metrics also show 5G n41 or 5G n71.
I’d recommend checking those. I’ve seen 4 bars of LTE + no 5G (prior to T-Mobile rebuilding the tower), and service was good when LTE only and really unusable with 5G (weak from another site) + LTE.
I have the same modem, and its been good for me since last December. A bit weaker in the summer (leaves) with only ‘good’ service in the ~400Mbps/20Mbps range on n41 + B2 LTE or 170Mbs/50Mbps on the n71 + B66 LTE.
Placing it outside (or opening the window) goes to ‘Very Good’ signal and speeds go up to ~500Mbps/60Mbps on n41 + B2 LTE.
I did check local stores where I am, and they haven’t even heard of the new device. May be a while (closer to Xmas?)
Also, check with T-Mobile home internet support .. its possible that you’re being “deprioritized” , but that wouldn’t explain why the app won’t connect (factory reset ?)
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