Forum Discussion
I cannot access my job's VPN from home
I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He said to call and get level 2 support. He wanted to know about specific ports. Did that, was on hold over an hour. Tech I spoke with basically said they don't do ports. What?! In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good. My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop. I can also get to my MS Teams & Outlook. But when I try to access a certain part of the network it won't connect. Level 2 tech opened a ticket. My VPN does not like this gateway for some reason.
Any luck with a good solution for this? I have NOK 5G21 GATEWAY GRY KIT. My company uses Cisco Anyconnect to VPN through company laptop. And VMware Horizon Client to remote in from personal laptop. My company blames T-mobile, and t-mobile blames my company. It works perfectly fine from my friend’s internet (internet from other company), but I have issue when trying from t-mobile wireless internet. At this point I don’t see any option other than switching company for internet.
JohnL wrote:
leechat wrote:
I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He said to call and get level 2 support. He wanted to know about specific ports. Did that, was on hold over an hour. Tech I spoke with basically said they don't do ports. What?! In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good. My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop. I can also get to my MS Teams & Outlook. But when I try to access a certain part of the network it won't connect. Level 2 tech opened a ticket. My VPN does not like this gateway for some reason.
Any resolution?
I have the VPN issues with MS Client VPN and running out of option other than cancelling it.
Did you find a solution John? I also work for MS and am having issues..
Looks like a new major firmware release is hitting the wire. Supposed to address VPN issues as well as some screwy 4G/5G band selection issues.This just came up in my YT feed:
That was posted earlier this week. May take a while to trickle out to everyone, as they do the updates in phases.
If it hasn’t already been mentioned, something you might try is different protocols in your VPN. For example, I read somewhere that TCP was working better than UDP for some.
I had the same issue as everyone else on here. The lady I spoke with at T-mobile believes that the firmware that the home internet device has is not compatible with the VPN. They will be trying to download new firmware to the home internet device and hopefully that will resolve the issue.
I guess I will find out as I just ordered the service but seems backordered till mid Sept.
Odd is I have PIA VPN on my phone and that works always no issue I wonder why the gateway on the same network would be so different.
stephanielwell wrote:
So this is probably an overly simple solutions and beyond the issues that you are all having but just for us common folks out there - I just got the Inseego hotspot and tried to connect to office VPN through FortiClient. It didn’t work so I ended up here.
Anyway, on my computer, I right clicked the internet icon on my task bar, selected Properties on the Mifi device which brought up Settings. From there, I changed Network profile from Public to Private. It’s working now - fingers crossed.
Yes - I shared this comment (somewhere lol) changing it from Public to Private allows TMHI to connect to the VPN over Wi-Fi - on SW version .168 - hopefully whatever comes after .178 is better - .178 breaks VPN access for me public,private Wi-Fi or Ethernet -
So this is probably an overly simple solutions and beyond the issues that you are all having but just for us common folks out there - I just got the Inseego hotspot and tried to connect to office VPN through FortiClient. It didn’t work so I ended up here.
Anyway, on my computer, I right clicked the internet icon on my task bar, selected Properties on the Mifi device which brought up Settings. From there, I changed Network profile from Public to Private. It’s working now - fingers crossed.
bnewall1 wrote:
I Am wrote:
I now get a new alert from GlobalProtect once I enter my password
“VPN prerequisites met”
I’m running .0168
And connected via Wi-Fi
Haven’t really tried it with ethernet to see if connection issues persists.
Prefer to use less cords (Wi-Fi)What is the .0168 you’re referring to?
I use GlobalProtect on my hardwired desktop, so maybe it would be different if I was on wireless. I’ll bring my laptop home from work today and try that.
Interesting, well if it helps, I’m on a Desktop, not a Laptop. Wi-Fi used to not function - until I changed the network profile - then it allowed VPN protected apps/sites to load and function -
