Forum Discussion
ACCESSING ACCOUNT DENIED
Access Denied
You don't have permission to access "http://www.t-mobile.com/?" on this server.
Reference #18.4624c317.1703177725.700031d3
I am unable to access on my mobile and pc. Please advise at your earliest.
Have you tried a different web browser? Edge is always a solid choice along with Brave, and Firefox for me. Do you have any ad and cookie blockers potentially interfering with the site loading correctly?
- dcstarzmgt1128Newbie Caller
I did try Edge and it did work. Thanks for your help syaoran.
- fireguy_6364Modem Master
are you the primary account holder?
- syaoranTransmission Titan
Have you tried, https//my.t-mobile.com
- dcstarzmgt1128Newbie Caller
I am the primary holder and I've used the tmobile url address.
- syaoranTransmission Titan
Have you tried a different web browser? Edge is always a solid choice along with Brave, and Firefox for me. Do you have any ad and cookie blockers potentially interfering with the site loading correctly?
- Roc457BeNetwork Novice
I tried edge
- Avi8rNetwork Novice
Same ting is happening to me, tried different browsers, different networks (wifi, cellular) different OSs, app on my phone doesn’t work either. Turns out that T-Mobile made the STUPID decision to block access from certain countries, taking the “easy” way out for security instead of investing in security tools and services to protect their web site(s) etc. No wonder that they had breaches in the past, poor security. VERY, VERY upset w/ T-Mobile at this time. Support is totally USELESS (outsourced), they were trying their easy way out, “it is blocked by the country you are in”…. Really ? Since when the EU is blocking its people from accessing T-Mobile ???? Besides that, I am an IT/Security Professional so all this is clearly BS. Upon return I’ll ask for money back for the service that is INCOMPLETE, w/o support and access to the app/website for cost control. Very, very upset. The “uncarrier” gets close to be booted for another cellular provider. BTW, ATT Wireless and Verizon Wireless DON’T block access from the country I am in. I gathered the needed information (screenshots, etc.) as evidence if needed (in court etc.).
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