Forum Discussion

Honeybees's avatar
Honeybees
Newbie Caller
3 years ago
Solved

connected devices

The t-mobile app says Error Code 500. Restart device. I restarted device, still have error code 500.
  • copz1998's avatar
    copz1998
    3 years ago

    A few brief posts make it look like the SIM card. Can you try to manually eject it and reinsert it? 

    I hope this helps!

weham's avatar
weham
Network Novice
3 years ago

Thanks for the tip.  Re-inserting the sim card seems to have solved my problem.  I too was getting the error code 500 message when I was using the app to inspect devices.  I just re-inserted the sim card and re-started the gateway and all seems to be working well.  Thanks again!