Forum Discussion
Unable to create profile on Syncup kids app using iphone
I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says: “There was an error while updating your profile. Please try again.” I tried at ...
Update: I tried again this morning and it worked. I was able to get my kid signed up and add her contacts. She’s using her watch.
Might have been a server issue. Hope things work for y’all too.
Thanks for the update, I just tried now and I was able to proceed past the create profile step I was stuck at last night. I will continue setup and I assume it will work now. It would have been nice to not spend 2 hours on with support having me reboot the watch when I could clearly tell it was an issue with the app as we weren’t even at the watch pairing step yet.
