Forum Discussion
Unable to create profile on Syncup kids app using iphone
I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says: “There was an error while updating your profile. Please try again.” I tried at ...
Update: I tried again this morning and it worked. I was able to get my kid signed up and add her contacts. She’s using her watch.
Might have been a server issue. Hope things work for y’all too.
Tech support was not very helpful. They had me restart my watch several times. I installed and uninstalled the app several times. I even added the app to an iPad to try to login and the issue persisted. The nice gentlemen on the phone mentioned that there might be an issue going on with all syncup servers…..kids, drive, etc and he will create ticket with the engineering department and call back tomorrow.
