Forum Discussion

magenta4L's avatar
magenta4L
Roaming Rookie
2 years ago

Unable to create profile on Syncup kids app using iphone

I’m trying to setup my profile on the syncup kids app, but I get an “update profile error” popup that says:   “There was an error while updating your profile.  Please try again.”      I tried at ...
syncup
SyncUp Kids
  • RivFam1224's avatar
    RivFam1224
    2 years ago

    Update: I tried again this morning and it worked. I was able to get my kid signed up and add her contacts. She’s using her watch.
    Might have been a server issue. Hope things work for y’all too. 

magenta4L's avatar
magenta4L
Roaming Rookie
2 years ago

Thanks @Blk94civ I’m currently on the phone with customer support now.  If they get the issue resolved, I will post my update here.