Forum Discussion

Mike1982's avatar
Mike1982
Newbie Caller
2 months ago

Unable to add husband as Guardian on T-Life app for syncUP KIDS watch

My Wife sends me an invite via the T-Life app. I click on the invite and it goes to the home page. When I click on connect it goes through creating a childs profile which I do, but then it wants me to pair the watch, which has already been done on my wifes account (admin) so we can’t get any further.

 

What am I missing here?

  • is there a fix for this yet? I've been having the same issue

  • sxs's avatar
    sxs
    Newbie Caller

    We have the exact same problem too.  I cannot add my husband as a guardian. It's been more than 3 weeks now. We have a ticket number. No follow up by tech support.   Why did they remove a syncUP KIDS app before they tested compatibility?