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joesong01's avatar
joesong01
Network Novice
7 years ago
Solved

4G LTE Cellspot Issues

I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights: POWER: solid green INT...
4g lte cellspot
errors
  • tmo_amanda's avatar
    tmo_amanda
    7 years ago

    Hey, @joesong01​!

    Thanks for posting the status lights - that makes it super easy to figure out what's going on. In your case, your Cellspot isn't connecting to the T-Mobile network.  You'll want to follow these steps to get it connected:

    1. Wait at least 2 hours after the device was originally plugged in and set up.
    2. Make sure your Internet connection is working.
    3. Unplug your modem/router and CellSpot.
    4. Plug in your modem and wait for it to power up completely.
    5. If you have a separate router, plug that in and wait for it to power up completely.
    6. Plug in the CellSpot router and wait for it to power up completely.
    7. Contact your ISP to ensure ports UDP 500, UDP 4500 and UDP 123 are opened and place the device in a DMZ.
    8. If that does not work, contact us.