Forum Discussion

LovelySteph's avatar
LovelySteph
Network Novice
9 months ago

sim pin

I got a phone in the mail and it's like the Obama Phone some you can switch the SIM but this one require sim lock pin idk where to find that 

  • HeavenM's avatar
    HeavenM
    Community Manager

    There is a SIM PIN and there is an unlock code. One is related to the SIM card and the other is related to the phone, so it is important to be clear about which one your device is asking for. 

    If your phone is asking for a SIM PIN or PUK code, then that is a security feature on the SIM card. You can learn more about that and how to fix it on PUK and SIM error troubleshooting | T-Mobile Support

    If it is asking for an unlock code, that means that the phone is carrier locked and you are trying to use it on a different carrier. If it is a T-Mobile phone, you would need to meet the requirements that syaoran shared above. If it is not a T-Mobile branded phone, then you would need to meet the requirements set up by the carrier it is locked to.