Forum Discussion
Geeni camera
I just got T-Mobile's 5G wireless internet about a week ago hooked up my tvs, phone, laptop just fine have a strong connection however I have a small geenie camera in my apartment that I use to watch...
bocaboy2591 wrote:Your problem is pretty common among T-Mobile Internet users. This usually fixes the problem.
Try adding a new WiFi network for the camera. Use the T-Mobile app and tap the Network tab on the bottom, then the “+” button on the lower right. Create a new 2.4 GHz WiFi network with a unique name (SSID), just for your camera. Make sure the WPA type is WPA/WPA2. This is different from your main network which, by default, is WPA2/WPA3. Also, make sure the Hidden switch is set to the Off position. Scroll down and tap Save. Your gateway will restart.
Once the gateway is back up, go to your camera’s setup page and clear out all of the information you originally entered for its setup and then create your wireless connection to your new WiFi network.
Good luck!
Thank you very much for your response and the information. On the phone with T-Mobile tech support they did have me create a different network with the 2.4 actually twice we did two different ones but now as far as the WPA where you speak of that I'm not sure that got switched because this is like talking Chinese to me LOL so I'll probably have to get someone to help me follow the instructions you've listed above because again this is kind of Greek to me but I will do my best and I again appreciate you so much.
