Forum Discussion
new 5g gateway won't connect to the internet
Just got my new gateway to replace the 4g one I've had since June.
After setting it up, the app shows that it is connected to the internet, but I have no connection. Tried my phone and laptop. Both connect to the router but have no internet access.
Of course, t mobile support has a 3+ hour wait! So I'm hoping that someone here might have a tip.
I've tried restarting it, even doing a factory reset (twice) and no luck.
The display on the gateway device itself shows a strong connection.
Thanks for the response.
I have tried:
- Two different laptops - wifi
- One laptop wired
- Renewing IP lease
- Forgetting/reconnecting on phone
In each case, it connects to the gateway (shows a network connection) but has no internet connectivity. Can’t resolve hostnames, ping IPs, etc.
I’m using a different network ID than my previous router, so shouldn’t be config clashes there.
I may just have to deal with the many-hour wait times (or call-backs) with T-Mobile. Not sure how their customer support took such a nosedive recently...
Does the laptop misbehave when hardwired?
It may be some bad cached data in the configs? Especially if using the same ID’s and such on the new router.
Have you tried forgetting the network on the phone, then reconnecting to it? This may force a new lease for the IP and such.
Can do a similar thing in Windows by opening a command prompt and running the release/renew commands:
ipconfig /release
ipconfig /renew
(Not familiar with how to do it on a MAC, but a similar method should exist)
