Forum Discussion
hulu +live does not work in t-mobile internet
My Hulu+live works with my cox internet but when I connect to my t-mobile home internet modem it will not work. Says I have moved and they can not provide service due to streaming rights.
faeren wrote:
I’m having the same problem with Hulu plus live TV. I just subscribed today and i can connect to the live tv on my computer and phone, but the tv’s keep giving me the error that “I’m not at home”. I’m not able to connect to live at all and I’ve been on the phone with Hulu customer support for over an hour and we still haven’t gotten it to work on my TV’s.
I’ve asked several times if they support T-mobile home internet and they say they do,but I can’t get it to work. Has anyone been able to get tmobile home internet to work with Hulu plus live tv?
HULU stated that this has been escalated because of the increase in users with TMHI. Should see results soon.
I’ve had my 5G Gateway for a couple of weeks now. When I got that Hulu message, I called Hulu support. They manually added the public IP of my gateway to my account and mapped it to my zip code. I haven’t had a single Hulu problem since I made that call. That’s the fix.
faeren wrote:
I’m having the same problem with Hulu plus live TV. I just subscribed today and i can connect to the live tv on my computer and phone, but the tv’s keep giving me the error that “I’m not at home”. I’m not able to connect to live at all and I’ve been on the phone with Hulu customer support for over an hour and we still haven’t gotten it to work on my TV’s.
I’ve asked several times if they support T-mobile home internet and they say they do,but I can’t get it to work. Has anyone been able to get tmobile home internet to work with Hulu plus live tv?
Hulu + Live does not fully support T-Mobile, because of Hulu’s restrictions on location. It is better explained in this article:
There is a temporary workaround, until your IP changes again, then you have to contact Hulu again.
FWIW I just signed up for T-Mobile over the weekend and lost my Hulu live TV. I was able to get Hulu to let me view live content again only after chatting with a support agent, but I’m not certain how long that will last.
Soooo, the only thing that came in my box was the 5G and power cord. I had to keep spectrum on to download the app on my phone, also, there is a yellow cord (spectrums) that connects to the modem and router.
I had to remove the cord from the spectrum router to the T-MOBILE device. I thought it would work on its own. Also if Hulu is not working im gonna have to send it back.I’m having the same problem with Hulu plus live TV. I just subscribed today and i can connect to the live tv on my computer and phone, but the tv’s keep giving me the error that “I’m not at home”. I’m not able to connect to live at all and I’ve been on the phone with Hulu customer support for over an hour and we still haven’t gotten it to work on my TV’s.
I’ve asked several times if they support T-mobile home internet and they say they do,but I can’t get it to work. Has anyone been able to get tmobile home internet to work with Hulu plus live tv?
I have same issue, when initially installed, (gateway & hulutv), they played nice w/each other for 5 days, then started “looks like your not @ home" screen, sometime @ login, sometimes in the middle of a show. Hulu's help line would have me on again in a Couple minutes, sometimes it “stuck" for a day, pretty quick tho I was calling several times a day. The prob is the gateways ip address is “dynamic" the Tmo receivier, (tower?), is “rolling/changing” ip address for gateway frequently, often several times an hr. Hulu live uses the ip address to determine your “home" location, YouTube TV uses device location in Android, (I think) & works thru the gateway fine, not sure if fubo works/how they locate. I'm trying to find out if Tmo can /could assign a “static" address to the gateway, no joy yet tho. Anybody else got a work around for Hulu live?
I had the same problem, Hulu thought I was on a mobile device since my internet was coming from a cell tower. Twice I called Hulu and they did something to make it work, for a short time. Finally I switched to YouTubeTV. It works. Some things I like better about it and some I liked better about Hulu. My big problem with with inconsistent speed from TMobile. Today…..
DOWNLOAD Mbps
2.33
UPLOAD Mbps
21.82
That’s after rebooting, refreshing, etc...
Let me quasi disagree. Since Hulu is a major service arm needs to be in contact with Hulu and trying to work these issues out so both win. I was an attorney for Verizon Information Services and had these types of issues in negotiation almost daily. Usually wasn’t a streaming service back then, but often a business using a new ip that was once on the naughty list. We wanted to work with them because we didn’t want to lose users over connectivity to a popular new social media group etc. it didn’t matter if we had relationships with other company’s.
jojemor wrote:
My Hulu+live works with my cox internet but when I connect to my t-mobile home internet modem it will not work. Says I have moved and they can not provide service due to streaming rights.
Technically this is an issue with Hulu not T Mobile.
Hulu does not consider TMHI a valid internet provider. Hulu sees TMHI as a hotspot or a mobile device and blocks their service. So again this is not technically a TMHI issue since TM is not blocking you Hulu is.
This is the same issue with other providers I have a friend that has ATT hotspot internet Hulu does not work due to the same reason. So again not really a TMHI issue.
