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T-Mobile there go to excuse for anything is there is an outage.
for 5 years that's the one excuse I get every time I Call. T-Mobile please for the love of the Lord above. update the overseas tech support that have no IT training just read an outdated dsl book.(they have no clue about our internet) your tech team do same speel everytime. Unplug for 5 mins then reset to factory. Then well I see there is a tower down . 5yrs an same bs. There is no listed outages on map on your site but in-store 10mins ago guess what ? There is an outage it's been out 4months . Hmm so if I call the FCC again will the VP call me and send me new not released modem again an fix my internet next day 3yrs no issues after 2weeks ago I went from 5g.to aol dialup. It's unacceptable. I'm betting the issue is the space link merge is #1 at the moment. So we can wait . Because you want us to cancel so we won't get unlimited fast 5g anymore for us locked in customers. So everyone file a fcc report about no outages posted on site but they say there is. They have to inform customers. Per FCC REGULATIONS . FCC NETWORK Outage reporting System. Anyone get a notification, email,call,letter, post ? Yea me either . So Fcc report file it works fast.
UPS lost my new phone order and there is nothing T-Mobile will do
I just ordered a new S24 Galaxy. They send it UPS 2nd day. The phone was reported damaged by UPS. It was to replace my current S20 with damaged screen. T-Mobile won't do a thing for me. In 7-10 days I will get a refund and now I have to order the phone again with the same UPS 2nd day service. Oops, we don't care, next!
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