Forum Discussion
Unlocking a phone when no longer a T-Mobile customer
I was previously a T-Mobile customer and purchased an iPhone directly from Apple in 2020 at full price. The device was sold to me as unlocked. However, for reasons unclear to me, T-Mobile locked the ...
I did purchase my iPhone directly from Apple at full price, which is why I am so frustrated to discover that T-Mobile locked the phone.
Then Aplpe gave you the wrong device and sold you one that locks to the first carrier SIM you put in it. Carriers including T-Mobile can't SIM lock a device that is sold SIM unlocked. You can thank Apple for your issue. Have them replace your device with the appropriate device, if your receipt states you purchased a SIM unlocked device.
