Forum Discussion

Franyel's avatar
Franyel
Network Novice
2 years ago

samsung note 20 5g

I bought it second hand and I can't use it since it's in the GSMA report. I'm from the Dominican Republic.

  • Find a local cellphone repair shop there that also does phone unlocking.  They should be able to do it for you, for a fee.  T-Mobile only SIM unlocks devices for.it customers that meet all of the SIM Unlock requirements.  T-Mobile can not help you SIM unlock the device.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Not too sure what you mean by GSMA report but foreign devices must be VoLTE compatible with T-Mobile’s implementation of VoLTE to work with T-Mobile. T-Mobile also uses bands : 2, 4, 12, 66, and 71 for 4G LTE with a few other lesser used bands in select areas as well.  All bands are not deployed everywhere!  5G bands: n41, n66, and n71 are probably the most common.

  • Franyel's avatar
    Franyel
    Network Novice

    It only allows me to use T-mobile sim card.... and I'm from Dominican Republic

  • Franyel's avatar
    Franyel
    Network Novice

    I have had the device for more than a year... I can't find how to unlock it... it just tells me to contact the provider, in my case it's T-mobile

  • syaoran's avatar
    syaoran
    Transmission Titan

    Find a local cellphone repair shop there that also does phone unlocking.  They should be able to do it for you, for a fee.  T-Mobile only SIM unlocks devices for.it customers that meet all of the SIM Unlock requirements.  T-Mobile can not help you SIM unlock the device.

  • Franyel's avatar
    Franyel
    Network Novice

    How do I know if the previous owner of the device met all the requirements... or if there is any other method to unlock the device

  • syaoran's avatar
    syaoran
    Transmission Titan
    Franyel wrote:

    How do I know if the previous owner of the device met all the requirements... or if there is any other method to unlock the device

    The only method available to you is through a third party unlocking service.  Even if you were a T-Mobile customer, T-Mobile would not be able to unlock it for you because you are not the original owner.