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Franyel's avatar
Franyel
Network Novice
3 years ago
Solved

samsung note 20 5g

I bought it second hand and I can't use it since it's in the GSMA report. I'm from the Dominican Republic.
samsung
  • syaoran's avatar
    syaoran
    3 years ago

    Find a local cellphone repair shop there that also does phone unlocking.  They should be able to do it for you, for a fee.  T-Mobile only SIM unlocks devices for.it customers that meet all of the SIM Unlock requirements.  T-Mobile can not help you SIM unlock the device.

syaoran's avatar
syaoran
Transmission Titan
3 years ago

Oh.  You should look into a third party unlocking service then to see if they can remove the SIM lock for a fee or return the device to where you purchased it.  

T-Mobile can only SIM unlock devices for the original owner that must still be a T-Mobile USA customer and meet all of the SIM Unlock Policy requirements.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy