Forum Discussion
Request to unlock a cell phone – Paid-off device with no debts
Dear all, I purchased a cell phone that, according to the seller's description, was unlocked for any carrier. However, when I tried to use the device, I found that it was locked by T-Mobile, prevent...
Unfortunately in the guidelines to unlock a phone you must be a T-Mobile customer so the seller needs to request the phone to be unlocked if they used it on T-Mobile.
Where did you buy the phone?
I bought it on EBay, seller: virtual_clay.
I bought a phone from this seller on 11/25/2024, with delivery expected on 12/10/2024. The seller advertised the phone as unlocked, but upon receiving it, I found it was locked to T-Mobile. After multiple promises to unlock it, the last one being within 48 hours, the phone is still locked as of 01/22/2025. The seller was dishonest and did not fulfill the listing. Now I’ll have to spend $180 to unlock it. I do not recommend this seller!
File a complaint with eBay and quit buying phones from there to save a buck. Also don't be surprised if the phone gets reported as lost or stolen for an insurance claim.
