Forum Discussion

onyx160's avatar
onyx160
Network Novice
2 months ago

Please help me to unlock my iphone 12.

Iphone 12 Imei: 35304311490**** The device is eligible but i can’t join t-mobile from here (i'm not in usa) my e-mail:  Thx
syaoran's avatar
syaoran
Transmission Titan
2 months ago

Are you sure your device is eligible?  You can check the SIM Unlock Policy requirements to make sure your T-Mobile account and device are eligible. 

SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy 

If you still think your device and account meet all of the SIM Unlock Policy requirements.  Call 611 from your T-Mobile line that the device is being used on and request the SIM unlock with Customer Care, who will verify your eligibility before submitting the request.  Because it is an Apple device, the SIM unlock can take 3 weeks and sometimes longer because T-Mobile sends the request to Apple, and then it is up to Apple to complete the SIM unlock. 

  • onyx160's avatar
    onyx160
    Network Novice
    2 months ago

    I have checked everything, my device is eligible, but I can't call 611 because I'm not in the USA, I'm in Senegal. Can you help me in another way?

     

     

    • syaoran's avatar
      syaoran
      Transmission Titan
      2 months ago

      You can still reach Customer Care by calling 611 from your T-Mobile line.  As an alternative, you can call 1-505-998-3793 toll free from your T-Mobile line. 

      Contact Us | T-Mobile https://www.t-mobile.com/contact-us