Forum Discussion

Kevintripod's avatar
Kevintripod
Network Novice
2 years ago

Can't get Samsung S10 unlocked after leaving T-Mobile

I had my son on my T-mobile account, but he moved out of the house and he wanted on his room mates Xfinty account. So I removed him from my T-Mobile account. Now he says his phone is locked and can’t get on the new Xfinity account. Both Xfinity and T-Mobile say it’s the other ones fault that the phone won’t unlock. Anyone know what the problem might be and who’s fault it is that the phone won’t unlock?

  • gramps28's avatar
    gramps28
    Router Royalty

    That's the issue. Since it's not a phone purchased from Tmobile/Sprint you will need to contact the seller from Ebay to see if they can unlock it for you.

  • gramps28 wrote:

    That's the issue. Since it's not a phone purchased from Tmobile/Sprint you will need to contact the seller from Ebay to see if they can unlock it for you.

     

    It’s been many years since it was purchased off of Ebay. But it was a new Sprint phone. It wasn’t a used phone. . 

  • gramps28's avatar
    gramps28
    Router Royalty

    It doesn't matter. Ebay is not an authorized reseller for Tmobile or Sprint. You can pay a 3rd party company to unlock the phone as an alternative.