Forum Discussion
Can't get Samsung S10 unlocked after leaving T-Mobile
I had my son on my T-mobile account, but he moved out of the house and he wanted on his room mates Xfinty account. So I removed him from my T-Mobile account. Now he says his phone is locked and can’t...
gramps28 wrote:Xfinity can't unlock the phone if it's a Mobile branded phone so you will need to meet the requirements in the link below.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
The phone was originally bought on Ebay and was a Sprint phone. Then of course Sprint eventually was taken over by T-Mobile. I’m thinking this might be the problem.
