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Solved
Can I get help?
My grandmother bought an Apple 11 mobile phone on T-mobile mobile in May 2020. At the end of last year, she was sick, old, and her memory was not very good. The mobile phone had not been used for a l...
FanAaron wrote:
The phone number has not been used for a long time. Does it have to be the previous phone number? Isn't the phone number bound to IMEI? Can't you unlock it without a phone number? Even if the phone bill is paid at the end of the contract, can't it?
That doesn’t matter! The account the phone was on must meet the SIM Unlock Policy requirements, which has to be verified through the account it was purchased on.
SIM Unlock Policy | Unlock Your Mobile Wireless Device (t-mobile.com)
FanAaron wrote:How can I send an email to the technical department?
The technical department does not use e-mail to interact with customers. You can call 611 from your T-Mobile device or reach out to the T-Force Team via Facebook or Twitter to have the same information repeated to you.
