Forum Discussion
Why is there mysteriously no longer signal in my house after T-Moblile/Sprint Merger?
My husband and I have been Sprint customers for years. We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers. However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger. Not only is this frustrating, but my business and sanity are suffering. I did not choose to work with T-Mobile. We had a contract with Sprint. Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone. We have tried recalibrating our phones, etc. My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone. All 3 phones stop working for calls and texts for weeks at a time. It is so unreliable and I am ready to find another option at this point unless this can be fixed. We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint? Why all of a sudden do I rarely have signal in my home? Is anyone else experiencing a similar problem?
The agent may be actually correct this time. It may a years, if ever to get service decent on T-Mobile in some areas. If you’re in California, contact the PUC, or send a complaint to the BBB about your issue. If you want out due to poor (or no) service, a BBB complaint will typically result in T-MObile calling you, sometimes actually letting you out of your device as well as assisting in porting.
In California, T-Mobile is obligated to serve 99% of Californians with100Mbps service, and 94% of rural Californians with 50Mbps. …. by 2026 ?
T-Mobile doesn't care. We were in our home for 3 years when all of a sudden phone and text service went wonky. I set my phone to Wi-Fi calling and that helped for a while. But ever since the holidays nothing works. I've called customer service many times and all they say is that they'll work on it when they can. One agent actually advised getting another carrier because he said it will be months or maybe years before they fix the problems. (Sprint doesn't work at my house either.)
This is the exact same issue i am having right now… I am sitting in my home where i have averages 2-4 bars for years. Zero bars tonight I have spent the day on line trying to get some help and the only useful thing was to seset my phones network settings which got me service for like 30 minutes. I work from home, so this is costing me time and money and T-mobile cannot help me.
the final thing the rep told me when my service went back out again was: “I wouldn’t be able to check to see whats going on. But you can call sprint to see if they can see why the network isn’t as good. Sprint’s number is 1-888-211-4727. Also to get turther assistance with your technical issues you can call T-Mobile customer care.”
because that makes a ton of sense when have NO service. thanks t-Mobile. uugh
I live in a rural area in Gilroy CA. In my area Sprint became T Mobile a month ago and my service has gone from good enough to terrible. I make a living with Zoom meetings and am severely impacted. T Mobile has reset things and refreshed things 4 times now and nothing helps.
I never roamed with Sprint especially at my home. As far as i can remember it may have roamed while out of town in other States in certain places like when in the middle of nowhere in Iowa. My daughter is diabetic and tried to call me the other day while i was at work because she wasnt feeling well and she said when she called a recording came on that said something about Verizon and something else about using a calling card. Ive heard the message before but i dont remember i hung up out of frustration almost as soon as it started. I am still paying over $3,500 a year for service we no longer get.
Seeing that this is near the end of the Sprint network (2 weeks), I suspect that many people will be noticing areas that they roamed on Sprint seemlessly, now dead zones.
I have noticed an area north of where I am that has (had?) Sprint, AT&T and Verizon cell towers. T-Mobile’s is +3 miles away, and this isn’t flat terrain. I’m getting 1 bar at best between 2G, 3G, LTE 600 and ‘No Service’ where I used to get 4-5 bars of LTE B41, B25 or B26. During the early days, Sprint was pushing 3CA B41 LTE. Now I’m struggling with EDGE. and GSM for calls.
fireguy_6364 wrote:
unless youre in a contract currently there shouldnt be any issues leaving TMO for V..heck usually carriers will have specials to get you to leave your current carrier to come to them..which they usually will cover some of the costs involved.
not that im trying to push you to V..but theres always options.
out of curiosity..did they upgrade your sim cards away from the original Sprint sim card to the R15 TMO sim card?
i also came over from Sprint..i can say i have noticed zero changes other than i now have 5G where i only had 4G with Sprint. all my former problem areas reception wise are still there..so no massive improvements on my end...but no bad areas i wasnt already used to either.
Yes ; they sent me over the new T-Mobile SIM cards and I got them switched over and activated , did the multiple restarts of both phones on the account and everything .
the crazy part is, my mother has T-Mobile , she also had service out at my house ; worked great, almost as good as sprint did… well, at the same time , her T-Mobile phone stopped working out there and so did sprints , every “expert” I have talked to says they shut down all sprint towers and are upgrading tmobiles …. In my opinion if you are going to buy a company , why wouldn’t you buy their towers also, and just slap your name of them while upgrading them at same time ? Would have saved a lot of people this headache… instead they shut down all sprint towers ? It’s crazy that my mom went from having service , to having nothing at the same time also… I don’t know a person in my area that has service now . I worked for sprint for a few years and I know there are ways to check the information on projects and ways to know the exact issue , but it seems there isn’t one of the employees now that can tell me anything except they are “upgrading” towers…. I don’t think it’s a coincidence that where I live is the only one that hasn’t been fixed yet… my luck isn’t that bad… after seeing and reading so many others with this issue I have felt better about it but at the same time worry more because it shouldn’t be this way at all….
and yes , you would think that you could just easily leave T-Mobile and go to V which you can. But T-Mobile is charging a early cancellation fee ; and I haven’t been able to find a company that will pay off your current bill when you switch over to them like they used to … honestly if I have to get a home phone again so I don’t miss out on emergency calls I can, I just had a pulmonary embolism a few weeks ago and my mom was diagnosed with stage 4 pancreatic cancer a month ago also, so having communication is key … plus as mentioned, my job is fully ran through using data and my phone …. I can set up WiFi out at my place sure , but it’s not easy these days to pay for all of that
unless youre in a contract currently there shouldnt be any issues leaving TMO for V..heck usually carriers will have specials to get you to leave your current carrier to come to them..which they usually will cover some of the costs involved.
not that im trying to push you to V..but theres always options.
out of curiosity..did they upgrade your sim cards away from the original Sprint sim card to the R15 TMO sim card?
i also came over from Sprint..i can say i have noticed zero changes other than i now have 5G where i only had 4G with Sprint. all my former problem areas reception wise are still there..so no massive improvements on my end...but no bad areas i wasnt already used to either.
Kmarielaw wrote:
I agree with the SUDDEN NO SERVICE AT MY OWN HOUSE!!!!! PISSES ME OFF EXTREMELY!!!! We have NEVER had service problems at my house have had SPRINT since 2004 and now that T Mobile forced me to get a new SIM card and now it constantly has a message come up that says "my phone isnt registered on a network and can only make emergency calls" !! ABSOLUTELY RIDICULOUS!! I screenshotted that message 28 times in 1 day!!! And T Mobile said i had to get the SIM card in order to have better service. Bullshxt!!! If i continue to have problems im filing a formal complaint with the Consumer Protection Agency and the FTC.. I will also be asking for credit on my phone bill for everyday i cant make calls from my home. I will video every call and screenshot the message that come up for proof.
I have been thinking the same . I mean our contract was with Sprint, if I wanted T-Mobile I would have went to them… but unfortunately I had previously had them and was very dissatisfied…. Sprint has been great to me ; I haven’t even upgraded my phones in 4 years because they have always worked so good , having service at my house is crucial for my work and everything else …. For them to pulll the rug out from us all promising things and none of it working is a joke. I will definitely be filing for sure . We all need to because if enough do it , maybe a class action suit will take place that makes them pay for us to move to a company who works for the price we pay, at least not make us pay for not being able to use our phones - I work from home and can’t do a damn thing, as I said - if a family member gets in an accident ; I couldn’t even receive a phone call at this point !!! I’m sick to my stomach about it … I went to Verizon and tried to switch to them, well, it seems T-Mobile has a huge cancellation fee they post to people trying to switch companies… Verizon doesn’t even cause you to have contracts anymore which is how it should be !!! Let’s all work together and fix this issue for everyone!!!!!!!!!!!!!
I agree with the SUDDEN NO SERVICE AT MY OWN HOUSE!!!!! PISSES ME OFF EXTREMELY!!!! We have NEVER had service problems at my house have had SPRINT since 2004 and now that T Mobile forced me to get a new SIM card and now it constantly has a message come up that says "my phone isnt registered on a network and can only make emergency calls" !! ABSOLUTELY RIDICULOUS!! I screenshotted that message 28 times in 1 day!!! And T Mobile said i had to get the SIM card in order to have better service. Bullshxt!!! If i continue to have problems im filing a formal complaint with the Consumer Protection Agency and the FTC.. I will also be asking for credit on my phone bill for everyday i cant make calls from my home. I will video every call and screenshot the message that come up for proof.
