Why is there mysteriously no longer signal in my house after T-Moblile/Sprint Merger?

MarioandTiff wrote:

My husband and I have been Sprint customers for years.  We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers.  However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger.  Not only is this frustrating, but my business and sanity are suffering.  I did not choose to work with T-Mobile.  We had a contract with Sprint.  Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone.  We have tried recalibrating our phones, etc.  My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone.  All 3 phones stop working for calls and texts for weeks at a time.  It is so unreliable and I am ready to find another option at this point unless this can be fixed.  We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint?  Why all of a sudden do I rarely have signal in my home?  Is anyone else experiencing a similar problem?  

 I also live in a very small town kind of out in the woods but I am in Bremerton Washington out in a place called seabeck and when I tell you when I had sprint I was the only person that had service out there it was amazing… If you had sprint you can do anything you want it on your phone and I use my phone for work and everything else so I did just that.. been with Sprint for about four years I haven’t even upgraded either phone on our account which means Sprint has no way even lost money to us… So all of the sudden I hear T-Mobile is going to buy Sprint… I think it’s OK because I’ve been hearing a lot of good things about T-Mobile lately and my cousin it works for T-Mobile and she’s pretty high up there and she also has said some good things about the net work… So in my head they are going to switch us sprint users to T-Mobile And even though I love Sprint… I figure I would not only still have perfect network used at my home but it would even be better… Keep in mind that we never agreed to want or need to switch to T-Mobile didn’t have any desire to have any other cell phone service out there but in this situation they kind of cornered all of us and that’s that… As you can guess they must have taken down that sprint tower by my home because I have absolutely no service whatsoever now I can’t make phone calls if someone in my family has an emergency they can’t get a hold of me I can’t do my work at my house anymore like I have been for half a decade… Everything has been completely screwed up ever since they sent me that Sim card and told me that all sprint users had to switch… We were promised a much better Netwerk with little chance of ever having problems… Now I have had more problems with this service than I could even imagine  not only do I not have service out at my house but I even have crappy service in the middle of town which is unheard of these days… What can I do? Don’t you think T-Mobile should give the people like me an option to buy us into another cell phone company that we can actually use since we  had no reason or want to switch in the first place? I have tried all the restarting of the Sim cards… I have tried restarting the networks on our phones… I have tried everything I can think of… The only thing in my head that will work is if they turn back on the sprint towers  and let T-Mobile customers runoff those as well, I mean they own them now right?… Please someone give me an answer besides they are updating their towers and things should be OK soon. I already had a tower that worked perfectly fine why take it away from me?  If things don’t change drastically soon then I have to leave this company at no fault of sprint at all which is very sad because it was nothing but a good company to me

Had Sprint in Shelbyville Illinois for 20 years with no problem. Had to switch to t-mobil 3 years ago and have not had service (none, nada) for 1 year now. First two years were ok. Talked to t-mobil and they don’t have towers in the area. The Tech said I should roam off the Sprint Towers, he tried everything he knew and could not get our phone (iphones 6s and 12)to roam. Kind of unbelieveabel  that a city with 12000 people in the area does not get Sprint or T-mobil anymore. I had to buy another phone and hook up to Verizon (excellent service) when we are in that area. Still have t-mobil  it works most of the time just not at our summer home (Shelbyville,IL. and our home in Oak Lawn, IL. (forgot to mention that I had to get a home phone also from Verizon for our home).

This is the same stuff happening to me for 3 months now that gave me the T-Mobile phone chip and keep saying its gonna work March 31st all the antennas will be switched over it's April 16th nothing works the phone's the biggest  I've ever seen I've never been so off in my life about a phone totally everything im trying to do Tmobile . I live in Rosamond Ca.  Turns out they just want people to upgrade their phones they're doing this on purpose they didn't intend to have more covers they intend to shut down everyone's old phone . I have Samsung galaxy 9s plus and they want me to upgrade.  No way I tell them Tmobile CEO nothing but a crook 

We were sprint customers. We recently upgraded 3 of our lines. Since doing so one of our lines will not work correctly. After arguing with tech

support with t mobile, sprint and apple they finally replaced the phone. Now the replacement is doing the same exact thing as the old phone so it’s definitely not a phone issue. The problem we are having is we are not able to have a phone conversation with the phone. I can hear everything the other party is saying but they can’t make out what I’m saying because the phone cuts out so bad. Any suggestions on how to handle this issue? Tech support has pretty much went through trouble shooting many, many times. I’ve also been to the apple store twice. The second time apple sent the phone in to be checked and no issues with the phone were found. Other than breaking in and out the phone works as it should. We have no problem making or receiving calls. 

I just spent over a half hour on the with someone I could hardly hear or understand. Was told it’s a problem they know about and promise to fix but they don’t know when. I was forced to sign with them and upgrade phone for 5G 2 months ago and am regretting it. I want my contract cancelled as I want to go to Verizon. This is stupid. I don’t know how they get away with selling you a contract to provide service when they don’t have service. I’m going to talk to Verizon tomorrow and look for a class action suit or who you complain to.

or contact them through Facebook ..

@TacoRon they know how bad it is, bit don't typically air their dirty laundry.   You need to post on Twitter to TMobile or call 611 and get a ticket filed.

MarioandTiff wrote:

My husband and I have been Sprint customers for years.  We had fairly decent cellular service in our home, maybe losing service twice in 4 years due to major storms messing with the towers.  However, for some unknown reason that makes no sense to me (I’d assume service would improve), we now often entirely lose cell service completely at our home and within a 1 mile radius ever since we were instructed to change our SIM cards upon the T-Mobile/Sprint merger.  Not only is this frustrating, but my business and sanity are suffering.  I did not choose to work with T-Mobile.  We had a contract with Sprint.  Sometimes service is fine, but then for sometimes several weeks at a time, service is completely gone.  We have tried recalibrating our phones, etc.  My husband uses a Samsung Note and I have an iPhone 12 as well as a business cell that is also iPhone.  All 3 phones stop working for calls and texts for weeks at a time.  It is so unreliable and I am ready to find another option at this point unless this can be fixed.  We have tried working with technical support who work with us a bit but then try to tell us service is just sort of weak where we live - which may be true, but why did it work consistently for several years when we had Sprint?  Why all of a sudden do I rarely have signal in my home?  Is anyone else experiencing a similar problem?  

Same here. My wife still has her sprint card, I have to use her hotspot just to post here from home

You’re not the only one. I switched last weekend and my data speed have gone pre-3G. It’s been totally crappy. I went to the T-mobile store and they couldn’t help. “It’s the towers” they say. 

I don’t live in a rural area, so it’s not the “towers”.

By the way, does T-Mobile actually respond to Community posts or are these forums made specifically for customers to about how bad T-mobile is?

I suspect that many in rural areas that were former Sprint have the same or similar issues.  either TMobile has worse service in your area (likely), and they have removed the Sprint service (likely), or they're upgrading the service (possibly,  bit shouldn't take weeks, nor continue to have the same issue).

I'd recommend visiting a TMobile store to get some better answers