Forum Discussion

KurtE2008's avatar
KurtE2008
Network Novice
2 months ago

Upset

I’ve been a T-Mobile customer since at least 2008 and have seen the network and technology evolve over the years. While some changes have been great, others have been challenging but ultimately successful. However, I’m now considering leaving with my six lines because I feel misled or even lied to.

I moved to a new area about three years ago and have been working with customer service, tech support, and even engineering to address the signal issues in my area. The signal fluctuates between LTE, 5G, and not 5Guc throughout the day, draining my phones. Despite opening multiple tickets and working with various people, the issue remains unresolved.

Over a year ago, I was told that tower 9JK1272A was getting a technology upgrade from LTE to the new technology (INC111606575). Each time I called for updates, there was no ETA, and I received various explanations. I want to thank Tiyeana on 1/6/2025 for finally revealing that the upgrade never happened, and the ticket has been closed for some time. In fact, since October 2022, I was never informed of this when calling in for updates.

She also informed me that my area needs enhancements and that multiple customers are experiencing the same issue. Shame on you, T-Mobile, for blaming our equipment instead of addressing the real problem. This experience has taught me that loyalty to a corporate giant means nothing. After 17-plus years as a customer, I feel like just an account number. I miss you, John Legere. I'm writing this in hope that someone at T-Mobile cares enough to read this and call me. This last ticket should lead you to me 87592093. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Most of the time, I would say it is the device.  There are many reasons why devices switch towers and that is usually in the RIL (Radio Interface Layer) that is set by the manufacturer.  Power saving modes also tend to have the opposite effect on devices when it comes to connectivity.  You might want to try disabling any power saving featurea to maximize the reliability of your device connectivity. 

    I don't know what is causing your issue.  I am just providing another possible reason or two for your issue.  When it comes to devices.  Samsung flagships have the best radios by far with the iPhone 16 series up there.  The iPhone X's tp the 14's have some of the worst in the business thanks to those Intel modems. 

    This year, T-Mobile is heavily focused on expanding amd upgrading the network across the country.