Forum Discussion
Stop T-Mobile Stealing our phones
I went into a TMobile store a couple days ago and I was told about a promotion to trade any phones and get new iPhone 16 and I will get Apple TV, Hulu and Netflix for free.
So I traded me and my wife’s phone for the IPhone 16 which took my bill from $120 to $190 but I know I will be saving $10.99 for my Apple TV. $15.99 for my Hulu and $24.99 for my Netflix which means I will be saving around $51 at the back end or so I thought because that was what I was told in the store.
i was told in the store I have 14 days to return the new phones and return to my old plan if I do not want the phones or change my mind I was also told to wait till my bill cycle start to active all the promotions that comes with the new price plan
Luckily for me my bill cycle started 4 days after getting the new promotion. So I decided to check and activate the promotional items and to my surprise I found out that Hulu was not included in the package and the Netflix package was the $7.99 with ad ons which I definitely don't want and if I want the premium I already had I have add $18 to my current bill which will take my monthly bill to around $210 that's minus the Apple TV.
I decided to go back to the store to return the phones and promotion and go back to my original plans and I was told I can only return their phone and cancel the promotional plan but I cannot get my phones back which is their policy. Now at no point was I told that in the store and it looks like T-Mobile has been stealing peoples phones or forcing them to stay with a plan they don’t want. How can u take my phone and give me a new phone, tell me that I have 14 days to return the phone if I don’t want it but when I do you keep my phone and take your phone? This is daylight robbery and we need to make T-Mobile start reimbursing people for their stolen properties
Right now I am stock with a phone and plan I don’t need and my bill has gone up $90 every month. I plan to make an official complaint in all the places I can about this matter and leave T-Mobile for another provider
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