Forum Discussion
Unable to access YouTube, IG, NetFlix on mobile data
Just got my son a new Samsung S22 as we thought his old phone was the issue as he’s unable to access YouTube, Netflix, Instagram, etc. while on mobile network. It works fine when we are on Wifi. Also...
Not sure if this helps anyone else but I found a solution of:
- logging into my t-mobile account on the app
- going to MORE in the bottom right corner
- Profile settings which should be the first option
- family controls which is about the 6th one down as long as they don’t update the app
- webguard which should be the second option
- select the line you’re having an issue with
- and put it on no filtering
- save changes
it seems anything other than no filtering can block YouTube, Netflix, Instagram, TikTok and many other apps
small edit: it did take about 10 minutes for it to change. Aside from that I would ask customer service to see if webguard was properly removed off the account.
