I only get 2 or one bar of service
I only get 2 bars of service, and 2 bars is the highest it’ll go. I paid for another month not too long ago, and it still doesn’t go past 2. I’ve tried everything from restarting to re-inserting the sim card again. I really don’t want to think I paid $50 just for 1-2 bars. Is there anything else I can do to get my data to reach 4 bars again? My phone model is theiPhone XS Max.
WHY is 5G connectivity so (Trash) unreliable on the T-Mobile network including their MVNO’s?!
I was making some updates to my device layouts and when testing the PTN associated with my tablet from another number, I noticed the text did not arrive. I double checked the number. I remembered then that I had 5G enabled on the device since it is primarily used for data only and tried an additional text. Still not delivered. The device had been “idle” on Wi-Fi, so the connection essentially “timed out” unbeknownst to me. I restarted the tablet, and the texts sent several minutes before came right through. I bust out laughing in frustration… Note: After X amount of time if your “data connection”(uplink to network) is not “refreshed”(Restart device, Toggle Airplane Mode, Place a Call, Use data on your end) then that communication sent to your device (voice/SMS/MMS/voicemail/data) will NOT be delivered to your device. I sent texts and left voicemails that never made there way to my device. Do I need to spell out the disaster this is – and the sad part is most people are not tech savvy, corporate shills, and/or iPhone users and have no idea this is happening. (The audacity to try and raise prices…) This issue has persisted for several years at this point; I first noticed the problems around the ~ S20 FE. Since this time a plethora of videos and posts both knowingly and unknowingly have been shared regarding the matter. The Issue: If you have 5G enabled on any device you will intermittently loose connection with the network/tower by way of transmission with voice/SMS/MMS/voicemail/data not being delivered to your device; often times unbeknownst to you(signal will show connected – other times SOS emergency calls only may appear). *This is not attributed to known technical limitations that have existed since cellular technology was introduced(signal interference, building materials, congestion, location, time of year, phone case, user error, device software/hardware(known bugs), etcetera) *These issues NEVER happened with prior generations of cellular technology. I never had to guess whether or not my device was connected, the signal software could be trusted, moreover, I never had to worry about the receipt of voice/SMS/MMS/Voicemail being delivered to my device, even when “off network”(roaming) a voicemail still would delver once the device reconnected to the network. *iPhone users mostly communicate with other iPhone users(blue bubble). iMessage works on a data connection (Wi-Fi or Mobile data). iPhone is not using SMS/MMS the same way Android users do. Cellphone users spend less time talking (voice) and more time texting(iMessage/Facetime; SMS/MMS; Other apps). “I called you” “I texted you” “911” “I called to offer you the job” “The hospital called so and so has been hurt” “I left you a voicemail before I took my last breath” just a few scenarios you won’t even know took place because A) it never made it to your device B) people will assume you didn’t answer/respond. Ignoring them, etcetera. I saw similar complaints on other carriers, so I don’t believe it to be specific to T-Mobile’s network, however, I haven’t researched enough to know if it’s a technology issue with 5G in general or specific to Magenta. Point being, it should not be happening. The current fix I have found for reliable voice/SMS/MMS/voicemail is to disable 5G on my cellular phones, and only use 5G on my data specific devices since getting SMS/MMS on them isn’t my main use for them. I just thought it was funny to see the issue is STILL present. I’ve ran tests in multiple locations over different time periods. This isn’t a SIM card issue. Unsure if it is hardware related at the SOC level/5G but again, the same SOC does not have these issues with 5G turned off. Somehow the devices are losing connection/timing out/idle when 5G is enabled causing the lack of transmission of voice/SMS/MMS/voicemails and needs to “reconnects” before these transmissions are delivered to your device. The issue is if you are unaware of this, you don’t know it is happening. Don’t let people gaslight you. I raised this issue internally directly as an internal customer, and externally as an external customer – Management is aware. Engineers are aware. I’m sure there are more technical jargon to explain why the packets are not being sent to the device and why it only sends with a connection “reboot”.
Hotspot Usage when Not using Hotspot | Tidal running slow
I wanted to share my experience in case others are facing a similar issue: I received a new Samsung S24 in February. Since then, I've been receiving notifications about exceeding my hotspot data usage, even though the hotspot is turned off. This seemed strange. I reported this to T-Mobile support, but they kept pointing to their system showing I was using hotspot data and advised me to turn it off. Additionally, I use Tidal for music streaming. Recently, I've been unable to stream music using mobile data as it was extremely slow or wouldn't load at all. Today, after receiving another hotspot usage message (indicating I exceeded the 5GB cap without using the hotspot), I noticed my Tidal streaming stopped working on mobile data this billing cycle. I checked my phone's data usage, and it showed Tidal had used over 5GB of mobile data—the exact amount as the hotspot data cap. It seems T-Mobile's system was misreporting Tidal's mobile data usage as hotspot data. I tried explaining this to support, but they didn't acknowledge it. They reset the network connection to my phone, which seemed to resolve the issue. I suspect this problem might be related to T-Mobile's "Music Freedom" feature included in my plan, which is supposed to prioritize or differently handle music streaming traffic.
Lied to about 10gb data plan?!
I added my tablet to my account. I got the 10gb plan for it. I asked the girl helping me about giving me an unlimited (or most available) data plan. She directed me to the 10gb and told me to ignore any texts I get regarding me reaching my 10gb limit, and that there will be no slowing down. She said that they name it 10gb, but it is really unlimited and will not slow down… Well, the data came to a near screeching halt. Anyone experience this? Hopefully someone from t-mobile can explain what's going on
magenta drive
Can I get an esim that is not paired with my cell number? I have Magenta Drive in my BMW but it seems that the “pairing” of that line with my main cell line does not allow my ham radio equipment to access the internet. In other words I’m looking to get an esim that will supply strictly a data connection.Samsung Galaxy S23 Plus and Simple Choice Unlimited plan
I have had my Samsung Galaxy S23 Plus for a year now. Since the beginning, I have had numerousissues of: notreceiving text messages, both with non T-Mobile users andT-Mobile users. on occasion not being able to send a text messages text or photo gets sent 5 or6 times to a non-tmobile user, while on my end it shows that message has failed to send I have done numerous trouble shooting sessions with T-Mobile and Samsung. Switched from Google messaging to Samsung messaging. Switched out physical SIM card once last year, and then most recently got an ESIM. I also got a replacement phone about 2 weeks ago. Nothing has helped the text messaging issue. When I look at network connections for my phone, it shows 5G and 2G network options. My question is: Does the fact that I have an older Simple Choice Unlimited plan have any effect on my current 5G cell phone? When I try to click on plan details, the Simple Choice plan talks about 4G unlimited. No where in the plan description does it talk about 5G. In other words, do I need to switch to an updated phone planin order to get this text messaging issue resolved? Or is the real issue network congestion? Anyone else have this issue?
How is it possible that Texting via all forms of data isnt working?
Text messages are not working for me (I am receiving sporadically but they are not sending according to multiple Messaging Apps) I'm not a network pro, but if I have WiFi working, Mobile Data working (I can post this question, for instance using my fold), how the heck are texts not finding a way to send? Tried SMS, WiFi calling on/off, RCS on/off, mobile data on/off, and all permutations. Even restarted the device. Duration thus far: 2 hours. Is there an authentication glitch on the TMobile Network? I live in the middle of a big city, I thought 5G meant that there was some tiny amount of robustness and redundancy. Is there some other dependency I do not know about that would mean out going texts fail despite full internet access? The fact this can happen with internet working seems unacceptable especially given thepremium prices. VM is also unavailable to access. There's shockingly little live outtage communication on this website or via support, which is unhelpful. Though it is easy to see the problem affects many others. If I were an enterprise customer something like this would seriously damage my faith in the network stability and redundancy best practices. If there is some otherdependency that often lacka backup (such as authentication) then there should have been a communication on the front page of the site detailing the issue and expected time to fix. These should be considered some of the most basic, barely adequate, business practices, in my opinion, and doubly so for a utility company.
