Forum Discussion

EJoSoFTL's avatar
EJoSoFTL
Newbie Caller
3 years ago
Solved

Samsung Gear S2

Does T-Mobile still support 2G 3G data and calling as a standalone device on the Gear S2 watch?  I am activating a new one and it is activated but I am unable to make calls.  “Emergency Calls only” I...
samsung
  • HeavenM's avatar
    HeavenM
    3 years ago

    Hey @EJoSoFTL Smartwatches are a great alternative to carrying around a cell phone. Unfortnately, the Gear S2 is not compatible with your network. When you activate the device, it can get a basic connection to the network to pull the information like its phone number. In order for any device to be able to make calls on T-Mobile’s network, it has to be VoLTE compatible and the Gear S2 is not. The earliest Samsung watch that I am seeing was VoLTE compatible is the Samsung Galaxy Watch3.

    Hope this helps

EJoSoFTL's avatar
EJoSoFTL
Newbie Caller
3 years ago

Thanks for the info.  Would you have any idea why the watch took all of the information from the network for example the watch had no phone number assigned it said “unknown” and after it was activated it had the phone number in its settings.  It lets me turn on mobile data and data roaming but when disconnected from bluetooth and my phone it says, “Emergency calls only” T-Mobile said they have it marked as activated but also “Network Incompatibility” Can the eSIM only work partially or can this be rectified?

Thank you for any other information you could provide.  I would like to get this working even if for a brief period of time.  Otherwise, I must move fast to return it.

Thanks again.