Forum Discussion

eyim's avatar
eyim
Roaming Rookie
2 years ago
Solved

Recently Losing Reception in a Highrise Building near NYC

Hi - we live on the 40th-ish floor of an apartment near NYC (tallest building in the area). We just noticed a couple of weeks ago that we regularly have zero reception bars in our apartment. We’ve li...
5g
reception
reception_issue
t-mobile
  • formercanuck's avatar
    formercanuck
    2 years ago

    Sounds more like a local antenna issue then.  I’d recommend filing a ticket with T-Mobile technical team.

Confused2's avatar
Confused2
Network Novice
2 years ago

I live in Kansas City Missouri and I have Tmobile 5g on my phone and my home internet. I live on the 3rd floor if I leave my apartment I no longer have internet on my phone. How does that work?