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wandalclee1's avatar
wandalclee1
Network Novice
27 days ago

Randomly not receiving incoming calls

For the fourth month I don’t receive my incoming calls and I have spoken with tech support they have troubleshooting several times then said I need to contact Apple. I contacted Apple and they did their troubleshooting and diagnoses and found nothing wrong with my IPhone 13, they indicated it’s a network issue with T-mobile. Contact them at least twice a week. Last call they said they opened a ticket with engineers and would call me the following day. I received a text message from the tech I spoke with that he reached out but call was dropped. But will try later to contact me back, this was 2:37 pm.  I called tech support an hour 1/2 later asked for the technician I spoke with prior and was told it wasn’t possible to locate that technician but they could help me. Again the troubleshooting and she found nothing. I asked to escalated the call I wanted to speak to a manager, who was busy on another call. I was then told my ticket was reopened for an engineer to monitor my service.  At this time I’m pissed and patience’s had run short of the bs. have missed call for a job offer for this reason and I make my monthly payment on time for inefficient services I can’t use. Can someone tell me what my next step needs to be???????

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