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wandalclee1
Network Novice
Joined 23 days ago
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Continue having issue with my receiving all incoming calls since October 2024.
I have been continuously contacting TMobile in regard to not receiving some of my incoming calls since October. I have went thru all troubleshooting multiple times and as with Apple care. I have paid my monthly bills and but getting the run around. I have tried t speak with management but ones never available. Now I’m contacting corporate with a complaint. I need this resolved but nothing is happening. I don’t want to switch my service to another provider all my business is tied to this phone, which I have missed business opportunities due to this issue. What can corp do to help me??????21Views0likes0CommentsRandomly not receiving incoming calls
For the fourth month I don’t receive my incoming calls and I have spoken with tech support they have troubleshooting several times then said I need to contact Apple. I contacted Apple and they did their troubleshooting and diagnoses and found nothing wrong with my IPhone 13, they indicated it’s a network issue with T-mobile. Contact them at least twice a week. Last call they said they opened a ticket with engineers and would call me the following day. I received a text message from the tech I spoke with that he reached out but call was dropped. But will try later to contact me back, this was 2:37 pm. I called tech support an hour 1/2 later asked for the technician I spoke with prior and was told it wasn’t possible to locate that technician but they could help me. Again the troubleshooting and she found nothing. I asked to escalated the call I wanted to speak to a manager, who was busy on another call. I was then told my ticket was reopened for an engineer to monitor my service. At this time I’m pissed and patience’s had run short of the bs. have missed call for a job offer for this reason and I make my monthly payment on time for inefficient services I can’t use. Can someone tell me what my next step needs to be???????95Views0likes0Comments