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Problem unlocking paid off iPhone previously on Jump plan
My friend paid off her iPhone on 4-30-2025. This phone was on a grandfathered Jump plan. She called T-Mobile to request their assistance to unlock the phone. The rep refused and told her that she needs to wait 64 days before calling to unlock it. She is a long time customer and her account is in good standing. Why does she need to wait to unlock it after the phone is paid off? Thanks!
Upgrade woes
I have nothing but problems with T-Mobile any time I try to purchase or upgrade. The phone support doesn’t even know about the promotions and tonight the promotions literally changed while on the phone for 1:30min. When a devices says starting at $8.33 a month it doesn’t mean it starts at $50.00 a month until less you meet the criteria of 4 different plans. That is just BS. You can say $50.00 a month and as low as… but not starting at. I can’t get away from T-Mobile any faster. I hate being lied to. I pay my bills on time and I expect a company to homer what it says.How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!
Team mobile customer service lies
I had a phone for 3 years and I pay for insurance. I talked to customer service on Sunday. They told me my deductible was 200 I had a past due balance of 150. I was told I was eligible for and upgrade at no cost. I went to store as they told me the waiting time would be 2 days. I use my phone daily I am a contractor. I can not be with out a phone for any time . I went to the store to do my upgrade. I paid in store my past due amount. I was told I had to do a 550 deposited. I do not have funds for this. I left store and talked to a customer service rep I was told I could go to store use my broken phone for 150 value trade in and have the deposite bee 400. I came up with the money and then went to the store and they would not honor this. I called customer service again and then they lied and are saying they will not help me. So I spent my money for my insurance claim to pay the bill off. And now they won't honor the deal and im with out and insurance rehab. Long story short I been a customer over 10 years this is the 2nd horrified event I've had with this company. I recommend using a different company. Even just 5 years ago this company cared about there customers. This phone company sucks and they are sell outs just like every other corporation that gets to big for there pants Team mobile you suck
Phone signal is very weak in my house
The T-Mobile phone signal in my home is consistently weak, with the signal indicator frequently displaying 0 or 1 bar. As a result, I often experience difficulties in receiving or making calls at home. Even when connectivity is established, the audio quality tends to be unstable. I am currently exploring solutions to enhance the signal strength within my home. To my knowledge, T-Mobile previously offered free signal boosters for areas with weak coverage; however, this option appears to no longer be available. After conducting research online, I have identified several potential solutions for improving phone signal strength, including CellSpot, Femtocells, and standalone signal boosters. I would like to understand the advantages and disadvantages of each option. Could you recommend the most suitable choice based on your expertise?
Swindled, scammed, and lied to
I have been with T-Mobile for 10 years. Cellphone service for the most part has been good. Customer service on the other hand is terrible. None of the staff working at an actual store know what they are doing and do not take accountability for anything. They just tell you to call Customer service as they can't fix any account issues at the store. So, then a person is stuck either calling or texting Customer service and wasting half the day so that in the end, absolutely nothing gets resolved because none of them know they are doing. Recently, my husband and I went to our local store simply to buy him a new phone. The male associate told us how we were currently paying too much for our plan and that we should switch to this different plan and there was a promotion going on so that my husband would get his phone for half price and we would get an IPad and a Samsung tablet for free. Yes, he said BOTH. All we had to do was pay the taxes. We get home and discover the p360 insurance we had on 2 of our phones never got put back onto the plan and no insurance was put on the new phone, Ipad, or Tablet. This could've been a real problem if something would've happened to one of our devices. So, I went in my account and opened a chat with a "specialist" to get the insurance put on. What a sh*t show that was. Turns out that 2 hours later, the insurance was put on, but was being charged the wrong price. Then, I get my monthly bill. For years, my bill was always $280 a month. This new plan, the was supposed to save me money, has now produced my monthly bill to be $410. I took the printouts of all my bills to my local T-Mobile store to hopefully get answers and the issue resolved. The associate informed me that I hadn't gotten credits for any of the promotions and that I was being too much for the insurance. Then, he ----- the same associate who talked us into this plan and said BOTH the IPad and Tablet were free, now tells us that only the Tablet was free and the Ipad was half off. Also, the promotion for the IPhone was for half off. So, we paid for half of the phone, therefore the phone should've been all paid for. But, the associate tells us that no, only some of that went towards the phone and the rest went towards the IPhone and Tablet.......which were supposed to be free. I was told it would cost $30 for the 2 data lines for those devices, yet they billed me $53. Nothing I was told that day was correct or legit. The associate either truly wasn't trained in on his position correctly, or he just didn't care and scammed us into purchasing and paying for more than we needed. Then when I said that I just wanted to return the items and go back to my old plan, I was told I would have to pay $120 in restocking fees for the Ipad and Tablet. The store associate told me that he contacted his manager about issuing me a $100 bill credit and that he would call me the following day to confirm. That phone call was never received. The Specialist we spoke to over the phone while at the store said he was going to escalate these issues up and call me on that Monday to see if they could do anything to resolve the issues. That call was never received either. So, it turns out that basically every T-Mobile employee I spoke with that day lied straight to my face and fed me a big spoonful of bullsh*t. I feel swindled, scammed, cheated, and lied to and that is completely unacceptable. This may be my sign to leave T-Mobile and make the switch to another carrier.
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