Forum Discussion

jkellog61's avatar
jkellog61
Network Novice
2 years ago

no service

I tried to port my serve from verizon to tmobile today the tech said it was done but now I have no service on my 512-831-1743 number

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago

    Did you put your new SIM in the device or register your new eSIM?  Have you removed your previous Verizon SIM or eSIM from the device?  Have you checked to make sure your APN Settings are correct?  T-Mobile devices use Google's stock implementation of VoLTE to make and receive calls.

    https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings#:~:text=In%20Settings%2C%20look%20under%20Wireless%20%26%20Networks%20or,update%20the%20following%20settings%20for%20the%20Data%20APN.