Forum Discussion

DoubleL's avatar
DoubleL
Network Novice
3 years ago
Solved

Back to Sprint

How do I get back on the Sprint network? I'm in Europe and cannot send a text or make a phone call on T-Mobile. Problem started when acoount moved to T-Mobile

I need to be in contact with the US

I can't call support and you don't provide an email option 

  • you can contact them either through their international contact number listed in the “contact us” area

     

    nternational Callers
    Call: 1-505-998-3793

    All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
     

     

    or through one of their social media platforms like Facebook or Twitter. just send them a DM. do not post on their main page.

  • gramps28's avatar
    gramps28
    Router Royalty

    If you do the steps I posted earlier you can use live chat. If available a window will pop up.

     

  • DoubleL's avatar
    DoubleL
    Network Novice

    Probably  - if I used Facebook or Twitter which I don't 

    Time for a new carrier!

    Thanks for trying to help

  • syaoran's avatar
    syaoran
    Transmission Titan

    You could also try reaching out to T-Mobile through DM on Facebook or Twitter.

  • DoubleL's avatar
    DoubleL
    Network Novice
    gramps28 wrote:

    Scroll down below this post to the support tab, click on it and a contact us tab appears, click on it and there's a free international phone number if using a Tmobile phone.

    I CANNOT make a phone call or send a text

  • you can contact them either through their international contact number listed in the “contact us” area

     

    nternational Callers
    Call: 1-505-998-3793

    All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
     

     

    or through one of their social media platforms like Facebook or Twitter. just send them a DM. do not post on their main page.

  • gramps28's avatar
    gramps28
    Router Royalty

    Scroll down below this post to the support tab, click on it and a contact us tab appears, click on it and there's a free international phone number if using a Tmobile phone.