Forum Discussion
4G/5G icons but no data connection at all
My phone shows the icon that it is connected to 4G/5G but has absolutely no data connection at all. This happens primarily at my work location but it has never been a problem in the past. Do the icon...
not that the bars are accurate but how many bars is it showing usually? unless you have a complete loss of signal it’ll show whatever connection its connected to no matter how low it gets..if you normally had signal at your work but then it changed odds are either the main tower you usually connect to is down, getting upgrades or worst case has an issue and it hasnt been reported to them as of yet.
you can call in but contacting TMO through either Facebook/Twitter will land you with higher tier support compared to the call in agents..you’ll want to have them create a network ticket to have that tower looked into.
