Forum Discussion
0.5mbps on 6 lines for almost two years
For almost two years, my plan consists of 6 lines where our data speed is around 0.5mbps. Tech support has been not helpful and it seems like they can’t even fix the problem. We have 4.5 gb of data o...
This sounds more like an issue with your ‘account’ that the SIM is tied to (i.e. display SIMs at store work fine, but your SIM - assuming also at the same location - does not).
First option would be to escalate to ‘Advanced Technical Support’ (note: by default ‘technical experts are actually billing/customer care, often out of the Philippines. They’re nice enough people, but its extremely scripted support (reboot phone, latest updates, new SIM, refresh network settings, and the famous “Modernizing towers in your area”). Assuming that you had a new SIM card with your new phones… you should be fine. Some older SIMs (non R15) were reported to have issues with 5G networks, AFAIK.
If you can’t get escalation to Advanced Technical Support (US based), and they can’t help you, then its time for BBB filing / email to Mike Sievert. They will get you to the Office of Executive Management, and they will either resolve it … or assist you to porting your line to another carrier.
