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WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for this, when one asks to speak with a supervisor they lie and put on one of their colleagues who pretends to be a supervisor, even though they are not. WHO ELSE ON THIS ‘COMMUNITY’ HAS EXPERIENCED THIS? along with the inability to reach any customer service people in the United States?? After using T-Mobile for several years I am seriously thinking of going to Verizon even though they are more expensive, at least I won’t have to waste so, so much of my time with the Philippines call center that know nothing about t-mobile or technology. I would appreciate some feedback from others who have experienced the same. Thank you.CJG6 hours agoTransmission Trainee4.7KViews7likes14CommentsProblem unlocking paid off iPhone previously on Jump plan
My friend paid off her iPhone on 4-30-2025. This phone was on a grandfathered Jump plan. She called T-Mobile to request their assistance to unlock the phone. The rep refused and told her that she needs to wait 64 days before calling to unlock it. She is a long time customer and her account is in good standing. Why does she need to wait to unlock it after the phone is paid off? Thanks!bornitz7 hours agoTransmission Trainee32Views0likes0CommentsUpgrade woes
I have nothing but problems with T-Mobile any time I try to purchase or upgrade. The phone support doesn’t even know about the promotions and tonight the promotions literally changed while on the phone for 1:30min. When a devices says starting at $8.33 a month it doesn’t mean it starts at $50.00 a month until less you meet the criteria of 4 different plans. That is just BS. You can say $50.00 a month and as low as… but not starting at. I can’t get away from T-Mobile any faster. I hate being lied to. I pay my bills on time and I expect a company to homer what it says.Eliv7 hours agoVisitor10Views0likes0CommentsAdmin password change?
I want to change the admin password on my router. I have the t-life app. Have been taken there to change the admin password with no success. I have tried the ip address via browser but get no id/password prompt. How do I change the admin password?40445160237 hours agoVisitor7Views0likes0Comments- rtv8 hours agoNetwork Novice14Views0likes1Comment
How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!MiNi9 hours agoNewbie Caller10KViews5likes21CommentsTeam mobile customer service lies
I had a phone for 3 years and I pay for insurance. I talked to customer service on Sunday. They told me my deductible was 200 I had a past due balance of 150. I was told I was eligible for and upgrade at no cost. I went to store as they told me the waiting time would be 2 days. I use my phone daily I am a contractor. I can not be with out a phone for any time . I went to the store to do my upgrade. I paid in store my past due amount. I was told I had to do a 550 deposited. I do not have funds for this. I left store and talked to a customer service rep I was told I could go to store use my broken phone for 150 value trade in and have the deposite bee 400. I came up with the money and then went to the store and they would not honor this. I called customer service again and then they lied and are saying they will not help me. So I spent my money for my insurance claim to pay the bill off. And now they won't honor the deal and im with out and insurance rehab. Long story short I been a customer over 10 years this is the 2nd horrified event I've had with this company. I recommend using a different company. Even just 5 years ago this company cared about there customers. This phone company sucks and they are sell outs just like every other corporation that gets to big for there pants Team mobile you suckjphooty10 hours agoVisitor21Views0likes1CommentPhone signal is very weak in my house
The T-Mobile phone signal in my home is consistently weak, with the signal indicator frequently displaying 0 or 1 bar. As a result, I often experience difficulties in receiving or making calls at home. Even when connectivity is established, the audio quality tends to be unstable. I am currently exploring solutions to enhance the signal strength within my home. To my knowledge, T-Mobile previously offered free signal boosters for areas with weak coverage; however, this option appears to no longer be available. After conducting research online, I have identified several potential solutions for improving phone signal strength, including CellSpot, Femtocells, and standalone signal boosters. I would like to understand the advantages and disadvantages of each option. Could you recommend the most suitable choice based on your expertise?ziliwang11 hours agoRoaming Rookie174Views1like7Commentspartially blind and dyslexic and sold a phone that was supposed to have facial recognition and the ability to read to me not even close and t mobile wont make it right
the last person I spoke to who was completely disregarding the fact that I was promised a phone w the features I need for my safety and daily life I am partially blind and dyslexic and need facial recognition and voice recognition so I can navigate my phone. I have to ride the bus every day and I live and work in an area thats not the safest and they still dont careSolved219Views0likes4Comments
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