T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

You’re much more trusting of government agencies than I am. 
Besides, I’m coming to the conclusion that if a company has to be forced to keep their word, maybe I should just vote with my feet. 

leftwich wrote:

i also just filed a complaint with the fcc before i found this thread,  i hate bait and switch as much as i dislike lthis new ceo---he needs to go

 

If we ALL that got affected by T-Mobile’s “Breach of Contract” complain to the FCC, your state AG, the BBB, you state Senators, etc; Justice Will Be Served !!!

i also just filed a complaint with the fcc before i found this thread,  i hate bait and switch as much as i dislike lthis new ceo---he needs to go

We all need to vote with our feet. The MVNA’s seem to have the best prices. 

I live in South Carolina.  I have submitted complaints to both the FCC, the SC Consumer Affairs Dept, and the SC Attorney General.  I have received responses from all of them.  Basically, all of these organizations say they have no legal means of requiring T-Mobile to do anything.  When I heard from the SC Consumer Affairs and the FCC, they both had heard from T-Mobile and sent me a “we received a satisfactory response from T-Mobile” letter.  I responded that the T-Mobile response was blowing smoke and contained lies about my plan.  Both FCC and Consumer Affairs offered to send my rebuttal to T-Mobile and see what happens.  I haven’t heard from the second round.  I see online that my next bill will contain the increase.  I’m going to try to obtain a copy of any original paperwork that I signed when I originally set up the plan with them.  News at 11.

Hi All, I live in Washington State, corporate home of T-Mobil.  I sent a complaint to the state’s attorney general about the increase in the rate for the 55+ plan and the broken corporate promise never to raise rates.  The complaint qualified for their “informal” dispute resolution process, meaning they couldn’t do anything legally, but forwarded my complaint to T-Mobil.  I received a call today from a corporate spokesman to talk about the referral from the AG’s office.  I spoke to a very accomplished customer service person, who listened to my complaint (for me it wasn’t as much the $10 per month increase, but the broken promise of never raising rates).  He heard me out, wasn’t defensive, and indicated that the plan I signed up for in 2017 was not the price lock guarantee plan, but rather a different plan, which, like all of you, wasn’t my understanding.  He made sure I knew he wasn’t a decision maker about changing my monthly charge, but would take it up the corporate ladder.  I noted to him that TM has had record corporate profits in 2024, which just makes this even more maddening.  I also made sure he knew about this chat group and suggested he read the comments.  I’m not seeing any desire to change this plan back to the original, promised rates.  My next thought is to contact AT&T, Verizon, and Xfinity to suggest that if they offered the same TM plan at the original $30 per line, they would probably get a lot of converts.  Bet someone could come up with a really effective marketing campaign about how TM bait-and-switched us and broke the promise.

DavidNC wrote:

I too  was told  when I signed up for 55 and  over  plan 10 years ago  that  price would never increase .

So  now found out  has  gone up 12 dollars from what I had paid for the  past 10 years . 

I  called and  talked with  a  young lady who at  first seemed  to  not  know why it had increased , put me on hold a few times.

Then I was  told  could switch to  another  new  plan and it would stay at  70 dollars . I mentioned I  had  several  promotions that am still on. She  told me I would not  loose them . So I went  to  store today and  asked  same thing . I was told I would loose those promotions . I  am  currently  shopping  around for another cell phone service, since T-mobile  is  not  keeping  their promise.

I went  though several T-mobile data  breeches  and  those  breeches ruined my email account . Also even though gave  a  free  promo of  monitoring you  credit . The  scammers  are  not  going to  do  anything  until the  free service  is  stopped, which  the  free service  did end before the  scammers  did .

So  here I am  paying  more being  a loyal T-mobile  customer through  3  or 4 data  breeches , and  they  broke their promise . They  expect me to  stay  loyal still  ??

Something   is  really  wrong with this way of  doing business 

Bottom line… T-Mobile Sierra Uniform Charlie Kilo Sierra !!!

I too  was told  when I signed up for 55 and  over  plan 10 years ago  that  price would never increase .

So  now found out  has  gone up 12 dollars from what I had paid for the  past 10 years . 

I  called and  talked with  a  young lady who at  first seemed  to  not  know why it had increased , put me on hold a few times.

Then I was  told  could switch to  another  new  plan and it would stay at  70 dollars . I mentioned I  had  several  promotions that am still on. She  told me I would not  loose them . So I went  to  store today and  asked  same thing . I was told I would loose those promotions . I  am  currently  shopping  around for another cell phone service, since T-mobile  is  not  keeping  their promise.

I went  though several T-mobile data  breeches  and  those  breeches ruined my email account . Also even though gave  a  free  promo of  monitoring you  credit . The  scammers  are  not  going to  do  anything  until the  free service  is  stopped, which  the  free service  did end before the  scammers  did .

So  here I am  paying  more being  a loyal T-mobile  customer through  3  or 4 data  breeches , and  they  broke their promise . They  expect me to  stay  loyal still  ??

Something   is  really  wrong with this way of  doing business 

I am testing out Visible wireless now. It is $25 a month for unlimited everything.

I too switched from ATT after many years after being taken on an upgrade.  Went with T-Mobile in 2021 when they’d merged with Sprint and were offering good rates with the promise of no rate change ever…..I was taught as a child the value of a promise, so I foolishly took T-Mobile at their “word”.  Like many of you Magenta plan users, I’ve had my two line rate raised by $10 per month.  Upon re-reading the “promise”, I see T-Mobile will forego or refund your last bill payment if you choose to leave due to an increase (they want 60 days notice).  What double speak—we promise not to, but if we do…..jerks!  

I will leave T-Mobile just as I left ATT when they got greedy.  Spectrum has good promo plans for mobile and after 12 months their plans are still comparable or even lower.  BTW Spectrum uses Verizon’s towers, so the coverage is good.  Oh and I will sign the complaint with the FCC.  And if a class action is initiated I’ll join that too, although I realize neither action will bring restitution in my lifetime.  Ain’t the Unethical Corporate World somethin’?