Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
- ThranduilRoaming Rookie
reedb wrote:
I am starting to look into the resellers like Tello, Boost, and Mint. Does anyone have any recommendations? It appears that I can get much cheaper rates based on my usage level. Perhaps T-Mobile has done some of us a favor with this price increase, as it appears that there are potentially much better options out there.
Tello and US Mobile are the two that I am currently looking into.
- reedbRoaming Rookie
I am starting to look into the resellers like Tello, Boost, and Mint. Does anyone have any recommendations? It appears that I can get much cheaper rates based on my usage level. Perhaps T-Mobile has done some of us a favor with this price increase, as it appears that there are potentially much better options out there.
- ThranduilRoaming Rookie
I was on an older AND CHEAPER plan, and I only agree to switch to a more expensive One Plan because I was promised that it was price locked for life. I have filed an FCC complaint.
So, it is is happening to more than just people on the 55+ plans.
- RenegadePastorRoaming Rookie
Thanks so much KentuckyGirl. I’m in California, and have already filed a complaint with the California Attorney General. Sadly, unlike the FCC, they haven’t responded to my complaint at all.
Yesterday I had my second phone call (they called me) from T-Mobile trying to address my complaint.
I feel sorry for their customer service reps who have to deal with this stuff because I’m sure they are just nice folk trying to do the best they can with the talking points that their bosses have given them.
This rep tried to tell me that I needed to understand that prices are going up everywhere, for example, Netflix recently raised their subscription fees. I told her that I did understand that, and that the difference is that Netflix never offered me a “Price Lock Guarantee.”
I also told her that the reason that I signed up for their "Uncarrier Price Lock Guarantee" was because I knew that inflation and rising prices are an inevitable reality, and my signing up for for the "Uncarrier Price Lock Guarantee" was supposed to offer protection against that. T-Mobile's specific wording in their press release was
“New Rule: Only YOU Should Have the Power to Change What You Pay – Introducing Un-contract for T-Mobile ONE” (see below for full press release from 2017)
https://www.t-mobile.com/news/press/un-carrier-next
This rep also tried to tell me that the fine print in the offer that I had accepted in 2017, only promised that if T-Mobile did raise their rates, they would pay my last month of service. I told her that the offer I accepted didn’t say that, and that this idea of paying your last month of service is a new one that T-Mobile introduced in January of this year, and because they were using this fine print along with an “Unlock Promise” the Better Business Bureau has now asked them to stop advertising is as a Pricelock Guarantee
https://9to5mac.com/2024/06/18/t-mobile-price-lock-false/
Because the offer they are currently advertising is NOT a Price Lock Guarantee
- KentuckyGirlNewbie Caller
Are you in Kentucky? Use this to complain to the KY Attorney General…
https://secure.kentucky.gov/formservices/AttorneyGeneral/ConsumerMediationForm
- MonthehoopsNewbie Caller
- Filed complaint with FCC.
- Got a form letter response from T-Mobile to the FCC complaint.
- Letter was full of smoke screens that did not address their price lock for 55+ plan from 2017.
- They did address other “agreements” but not my 2017 price lock issue.
- Got a email from FCC today asking if I wanted to continue complaint and why.
- Responded that I did. Gave the above reasons.
- RenegadePastorRoaming Rookie
If you have filed a complaint with the FCC, then it’s very important that each time that the FCC reaches out to you via email, you respond to them and let them know that your complaint has not been resolved. Otherwise, if they don’t hear from you, at the end of thirty days they will consider the case closed.
- reedbRoaming Rookie
Right after filing my complaint with the AG in Colorado I got a call from T-Mobile. The rep had very little to say other than letting me know that if I terminate with them they will forgive my last month of charges. He was inviting me to leave!
- krp1213Newbie Caller
I filed a complaint with the FCC and believe that there is a good case for class action.
- billyuNewbie Caller
i have same story like yours, We need take any action to T-mobil, otherwise they just ignore our voices, T-mobil not good business for our seniors.
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