T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

The best thing to do is to file a complaint with the f c c

So glad to see that many others are equally incensed by this. I do hope there is a class formed and a lawsuit initiated. 

My name is Mitch I concur with everyone who has either already been jacked on T-Mobil’s promised price lock for life, “One Plan”. I’m about to be screwed on my next billing statement. I will take everyone’s advice and file as many complaints as needed until we open a class action lawsuit if that’s what we need to do. 
 

Smoke & Mirrors. T-Mobile, what are you doing? Keep your promise to everyone who has stuck with you because you promised all of us and because it’s the right thing to do. To think that you’re just going to screw us all and nobody is going to care. Guess what? I care, we all care and this is not over…

Filed complaint with BBB also - easy process.  Encourage everyone to do so!

NYS attorney general Letitia James doesn't play games, I know this from personal dealings she is the real deal.

Let's see how she weighs in.

File complaint on line - very quick and easy

To anyone who may be unsure about filing the various complaints: I have filed all three--BBB, FCC and my state AG Dept. of Consumer Affairs--and it couldn’t be easier. No great language skill, computer knowledge or legal acumen is required. Let’s keep the deluge of these complaints flowing. At the least it will keep the flunkies busy responding to them, and at best someone in authority will take up our just cause.

I am equally disappointed in TMobile now backing out on its price lock guarantee.  I have been happy with TMobile for many years and signed up for the 55+ plan for both the cost and the Price Lock commitment.  That was a limited time offer and although I’m sure TMobile got a great response with new customers (bottom line profit for them); I’m sure the total profit they are gaining with a $5 line increase is not much and they should honor their commitment to Seniors who are on a fix income that is NOT keeping up with inflation.  TMobile continues to grow because of its good service, they should NOT be going back on their word.  It  brings them down a   notch in my book, very dissappointed.

T-MOBILE is absolutely lying to us. Our rate was guaranteed for life. I would not have signed up otherwise. We need to complain to the FCC. Once they raise our rate every year or so. I cannot believe they just lie about this promise they made. Maybe a lawyer would be interested in a class action lawsuit 

Today I received in my mail a copy of a reply that T-Mobile sent to the FCC in response to my complaint filed with the FCC.  T-Mobile went through a few paragraphs about both “Un-carrier” and “Price Lock”, and basically said “tough luck”.  They asked that the FCC close my complaint.  Neither Un-carrier or Price Lock was EVER discussed when I signed up.  I was simply PROMISED that, as long as I maintain the account, my monthly cost would NEVER change.  T-Mobile is trying to muddy the waters and add confusion to their broken promises.  I immediately sent an email to the FCC supplying my comments on the T-Mobile letter.  In hopes that it may help someone else, I’m pasting basically what I just sent to the FCC:

“Good Afternoon,

Today I received in the mail a copy of a reply sent to you in response to my complaint regarding T-Mobile, your Ticket No. XXXXXXX.  In that reply, T-Mobile has pointed to two separate packages that they have offered.  First they explain the "T-Mobile Un-contract", then they explain the "Price Lock".  Neither of these packages were what was discussed when we signed up for the T-Mobile Magenta 55+ Plan in November of 2021.  The simple fact is this:  When I signed up with T-Mobile, I was promised that the price of our plan would NEVER increase as long as we maintain the plan.  (Note:  This same promise applied to hundreds of other T-Mobile seniors.  You can find evidence of this on the T-Mobile Community online.)  I have paid our bill every month through "autopay".  Initially, T-Mobile took my monthly payment from my credit card.  Some time back, they disallowed credit cards as autopay, and insisted that they had to debit my checking account instead.  I went along with that with no issue.

In trying to tie my plan to either "Un-carrier" or "Price Lock", T-Mobile is trying to imply that my wife and I fall under one or the other of these packages. That is untrue.  We had an agreement at the time of signup (not a "named package") that our price would not increase.  When I initially called T-Mobile support after receiving a text telling me my rate was increasing, I argued that they had promised me that the rate would remain the same FOREVER.  Two separate representatives from T-Mobile agreed that I had, in fact, been made that promise, but that "with things going up and with inflation, we find we have to make this increase".

I hope that you will be an advocate for (mostly) senior citizen consumers who were made this promise, and not allow T-Mobile to "weasel" their way out of the promise by falsely trying to tie us to two plans that were never brought up when we signed up with them.  Integrity in all matters is important, and this company MUST  NOT be allowed to simply raise prices at their whim despite the promises made to my wife and me and many others.

In their response to you, T-Mobile ends the letter by saying, "Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed."  To that I say to you, they are basing their response on false and misleading information, and I request that you do NOT close this request, but continue the search for integrity within T-Mobile.

I will be happy to explain this situation verbally should you need to contact me by phone.

Thank you very much,”