Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
When I signed up for the Senior 55+ plan with a locked-in price, I was told the price would NEVER change unless I decided to change plan. We'll, today I wake up to a text saying my price will increase $5.00 per month. So, I called to cancel my second line to my tablet which was a $10.00 monthly fee. Then, customer service tries to upsell me to a 5G plan of $78.00 per month. What a scam. Plus, I can be in town and I don't have service even though there is a tower not more than 500' away. Or, when I am on the "open" highway, no mountains, I have spotty service. We seniors need to stand against this price increase, because we were told it would never change, that it was locked-in unless we changed to another plan.
They just lied to me when I called. They said that my plan did not include a price freeze, although the offer of a price freeze is what led to us signing up in the first place. Unethical business practice.
I had the same experience. Very poor business practice.
i was told the same thing.
i’m confused what they mean by 5$ per month?? so every month it’s going up 5 more dollars i don’t get that
It means each line you have will now be $5 more per month.
$5 per line increase
Monthly
