Forum Discussion
Solved
How to get receipt/bill for prepaid T Mobile payment ?
Hi, I made a payment for my prepaid T mobile account few days back. I got an email notification saying my payment has been made, however, there is no place I could get a receipt for the payment...
Hey @shanmuga.
The best way for prepaid customers to get a receipt would be to make the purchase in the store and have the sales rep there print one out for you. There isn't a way to print one if you made the payment any other way.
BTS123 wrote:I see. Worth to call their CS. It’s the phone number. But you need to ues that to register an account on https://account.t-mobile.com/.
Nah… I tried the ‘phone number’ as an ‘account number’. The payment got lost completely.
And I do mean completely. Because it showed up as ‘payment completed’ in my bank system but then it never showed up anywhere in the TM system and it took about 5 angry calls (about 30 min each) from a customer to get them post that amount to my balance.
When I tried ‘online account number’ (which appears top-right on my account page) then the payment kind of ‘bounced’. It still never showed up in the TM system but got ‘refunded’ by them (apparently the number which is shorter than 10 digits doesn’t match any phone numbers) and returned to my bank.
