Forum Discussion

Ilyes25saoudi's avatar
Ilyes25saoudi
Network Novice
21 days ago

Billing issue

 

Hi everyone,

 

I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024.

 

Customer service only offered me $100 back, saying they can’t refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges.

 

I’ve asked for the lines to be removed and a full refund, but I’m still waiting for a proper resolution. If it doesn’t get resolved soon, I plan to report this to the FCC and BBB.

 

Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations?

 

Thanks,

Ilyes

  • gramps28's avatar
    gramps28
    Router Royalty
    21 days ago

    Unfortunately that's in the Tmobile terms and conditions that you signed when you agreed to the service. They will only refund 60 days after making the claim.