Forum Discussion

Ilyes25saoudi's avatar
Ilyes25saoudi
Network Novice
2 months ago

Billing issue

 

Hi everyone,

 

I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024.

 

Customer service only offered me $100 back, saying they can’t refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges.

 

I’ve asked for the lines to be removed and a full refund, but I’m still waiting for a proper resolution. If it doesn’t get resolved soon, I plan to report this to the FCC and BBB.

 

Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations?

 

Thanks,

Ilyes

  • gramps28's avatar
    gramps28
    Router Royalty
    2 months ago

    Unfortunately that's in the Tmobile terms and conditions that you signed when you agreed to the service. They will only refund 60 days after making the claim.