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Ilyes25saoudi
Network Novice
Joined 2 months ago
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Billing issue
Hi everyone, I just found out that T-Mobile has been charging me for two lines I never authorized or used for the past 14 months, totaling $187.60. These were added without my knowledge at a T-Mobile store in Brooklyn in March 2024. Customer service only offered me $100 back, saying they can’t refund more than 3 months. That still leaves me short $87.60, and I don't think that's fair since I never agreed to these charges. I’ve asked for the lines to be removed and a full refund, but I’m still waiting for a proper resolution. If it doesn’t get resolved soon, I plan to report this to the FCC and BBB. Has anyone here dealt with something similar or had luck getting through to T-Mobile Executive Relations? Thanks, Ilyes174Views0likes1Comment